Federico Amaya

• Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Provide positive first impressions to welcome existing, new, and potential customers.
• Solve customer challenges by offering relevant products and services.
• Engage with customers to build rapport and lasting relationships effectively.
• Educate clients on current promotional offerings and products using persuasive selling tactics.
• Rotate stock and restock shelves to maintain product availability and store appearance.
• Engage with customers to build rapport and loyalty.
• Help customers locate products and check store systems for merchandise at other sites.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
• Prepared merchandise for sales floor by pricing or tagging
• Managed returns, exchanges and refunds in accordance with store policy
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations
• Solved customer challenges by offering relevant products and services
• Assessed customer needs and utilized suggestive selling techniques to drive sales
• Built relationships with customers and community to promote long term business growth
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
• Set and achieved company defined sales goals
• Selected correct products based on customer needs, product specifications and applicable regulations
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions
• Achieved or exceeded company-defined sales quotas
• Developed and maintained strong working relationships with professionals within assigned territory
• Drove store revenue by offering customers accessories and related purchases to complete selections
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
• Built diverse and consistent sales portfolio
• Identified new business opportunities through cold calling, networking, marketing, and prospective database leads

• Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiate, facilitated, and managed real estate transactions.
• Communicate with clients to understand property needs and preferences.
• Maintain connections with clients to encourage repeat business and referrals.
• Advertise client properties through websites, social media, and real estate guides.
• Write listings detailing and professionally highlighting property features to increase sales chances.
• Reviewed property listings, interviewed potential clients, accompanied clients to properties, and effectively communicate the condition of sales.
• Perform home evaluations and developed competitive market analysis for individual homes.
• The Buyers & Sellers Club, helps families achieve the American dream of owning a home via lease to own. We help families who can pay a mortgage but were turned down by a lender due to low credit scores.

Residential and Commercial Delivery Services

• Ensured deliveries were prepared to meet customer requirements most efficiently.
• Loaded customer orders properly on the truck.
• Followed designated routes and time schedules from a mobile device.
• Delivered products to residential and commercial contractors from Sherwin-Williams paint store.
• Completed tasks as needed, which could include warehouse duties, mixing customer orders, or waiting on customers in our paint stores.
• Commercial and residential Paint sales
• Consulted with clients about paint trends and colors
• Attended staff and client meetings and served as liaison to manage operations for accounts.
• Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
• Maintained in-depth knowledge of the local-area service market, applying data on competition and service areas to enhance commercial outreach efforts.

• Installed network LANs, WANs, and network segments
• Installed and administered network hardware and software
• Analyzed and troubleshoot networks to ensure security and reliability to both Sales teams in Houston,
  TX, and New Hope, MN
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
• Cultivated strong relationships with external partners to foster collaboration and maximize resources.
• Reduced operational costs through strategic cost management initiatives.
• Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
• Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
• Employed optimal safety practices to reduce worksite complaints and hazards.
• Prepared annual budget forecasts and monitored performance to meet organizational objectives.
• Supported project management team for optimal performance.
• Established innovative policies to improve organizational performance and increase customer satisfaction.
• Led the operational team in developing, rolling, and managing new product lines.
• Developed and implemented comprehensive risk management programs to mitigate potential liabilities.
• Spearheaded development and implementation of distributed organizational structure to increase efficiency.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Analyzed industry trends and tracked competitor activities to inform decision-making.
• Studied and developed strategies for branding and marketing PermCoat, a proprietary permanent exterior coating∙
• Administered procedures to ensure alignment with business goals of $35,000,000 annual Sales ∙
• Managed an operations budget of $ 8.2 million; achieved sales and profits by 10 to 20 percent annually ∙
• Administered Human resources policies and benefits
• Led and directed a staff and team of 76 employees
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.