Federico Cupido

• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Developed relationships with clients for increased loyalty and repeat business.
• Enhanced product knowledge by attending training sessions and staying current with industry trends.
• Provided exceptional customer service, resulting in numerous positive reviews and referrals.
• Grew market share within the territory by strategically targeting untapped segments of the market.
• Worked to build relationships with customers and built potential for additional sales.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Managed customer from initial contact to closing with attention to detail to build loyalty.

Opening and closing restaurant

Appointing , inducting, and mentoring new staff members.

Scheduling shifts and assigning tables to waitstaff

Resolving costumers' questions and grievances in a professional manner

Engaged team members and improved performance by delivering daily updates and conducting meetings to obtain feedback and convey new policies.

Mentored and motivated team members to efficiently achieve challenging business goals.

Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

• Streamlined office supply inventory management, reducing costs while maintaining adequate stock levels for operational efficiency.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Held weekly meetings with the owner to identify techniques to overcome sales obstacles.
• Implemented operational strategies and effectively built customer and employee loyalty through FOH and BOH .
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

• Supervised staff, contractors and vendors.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Implemented policies and standard operating procedures for continuous improvement.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Managed customer relations and customer service through daily communication and interaction.

• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
• Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Developed unique events and special promotions, including [Type] and [Type] to drive sales.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Electronic Technichian