Summary
Overview
Work History
Education
Skills
Timeline
Generic

Federico Francisco

Albertville,AL

Summary

Systematic Quality Assurance Specialist with experience in optimizing resources and delivering successful results. Bilingual with fluency in Spanish and English. Fortes in client retention, organizational development and program design and implementation. Hardworking Automotive Sales Associate proficient in consultative sales techniques. Skilled in forming relationships with colleagues and customers of all backgrounds. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Car Salesperson

Wholesalecars.com
01.2024 - 04.2024
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Completed registration paperwork and sales documentation.
  • Prepared purchased vehicles and completed final delivery checks.
  • Responded to customer enquiries via telephone and email.

Quality Assurance Supervisor

Bachoco Ok Foods
08.2021 - 09.2023
  • Supervised onboarding and training of new personnel to maximize capacities of quality assurance team.
  • Enforced adherence to quality assurance procedures by reviewing subordinate's testing reports and following up on deviations.
  • Maintained database of testing reports and calibration records using Ok Foods Kronos.
  • Managed testing cycles, test plan creation, development of scripts and coordination of user acceptance testing.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
  • Prepared reports to communicate results of quality inspection activities to management.
  • Determined training needs of staff and organized training interventions to achieve quality standards.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Used quality monitoring data management systems to compile and track performance at team and individual levels.
  • Secured positive customer experiences while executing effective quality assurance practices.
  • Consulted with management and personnel to educate on QA standards.
  • Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
  • Compared and analyzed actual to expected results and reported deviations for resolution.
  • Developed new methods of testing products to gather more detailed or reliable information to verify products meet quality standards.
  • Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues.
  • Partnered with training and operational leaders to develop strategies to enhance customer experience.
  • Trained end-users on software and hardware functionality, best practices and protocol.
  • Inspected and repaired products to meet project expectations.
  • Coordinated and supported on-suite audits conducted by external providers.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Designed forms for documentation of testing procedures and results, identifying fields of measurement relevant to increasing production consistency.
  • Executed test cases and logged generated various reports and graphs for further analysis.
  • Coordinated with HR teams to track and report on attendance.
  • Entered and verified timekeeping data with consistent reviewed, corrections and deletions.
  • Created day-off schedules and monitored available and used days off for each employee.
  • Documented unplanned absences and time-card errors.
  • Identified, researched and resolved issues with hours worked.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Calculated employee leave time by comparing available hours against listed hours.
  • Managed weekly payroll duties and submitted data to payroll contractor.
  • Managed payroll for temporary, hourly and salaried employees.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified, corrected and reported data entry errors.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Gathered and evaluated data and trends to assess compliance.
  • Performed risk assessment, planning and analysis of processes and prepared reports for management teams.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Conducted safety training or education programs to demonstrate use of safety equipment.
  • Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
  • Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
  • Maintained and updated emergency response plans or procedures.
  • Participated in business safety committee meetings and health and safety audits.
  • Coordinated right-to-know programs regarding hazardous chemicals or other substances.
  • Ordered suspension of activities posing threats to workers' health or safety.
  • Developed noise surveys, continuous atmosphere monitoring and ventilation surveys.
  • Provided status updates to keep upper management informed and to reach goals.
  • Maintained proper inspection, sanitation and disposal procedures to prevent contaminate food sources from being consumed.
  • Inspected products and processing procedures to assess safety for consumption and compliance with government mandates.
  • Used HACCP principles to assess risks of different food-related items and document findings.
  • Maintained visual control of condemned items until proper disposal procedures were completed.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Quality Assurance Lead Technician

Pilgrims Pride Corp
10.2016 - 05.2020
  • Consulted with management and personnel to educate on QA standards.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Inspected and repaired products to meet project expectations.
  • Collaborated with management to discuss effective plans for resolving major quality problems such as SSOP and GMP.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Designed and updated test cases to complete consistent manual tests.
  • Secured positive customer experiences while executing effective quality assurance practices.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Documented identified defects using MyQM and helped developers complete further testing and resolve issues.
  • Produced test scripts for new automated software testing rounds.
  • Increased process improvement initiatives by troubleshooting problems for corrective action to boost functionality and workflow.
  • Conducted load tests to determine server operating parameters.
  • Routinely tested products to ensure temperature, specifications and ingredient levels conformed with best practices and quality standards.
  • Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues.
  • Inspected, removed and replaced malfunctioning equipment and tools while routinely cleaning and maintaining tools and equipment to minimize workflow disruptions.
  • Trained end users on software and hardware functionality, best practices and protocols.
  • Tested and operated mixers to confirm correct calibration while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks.
  • Controlled supply inventories, including chemical packaging bags and conducted monthly, quarterly and yearly inventory audits while rotating stock by code and receiving dates.
  • Trained end-users on software and hardware functionality, best practices and protocol.
  • Initiated change management practices that created new revenue streams and streamlined operational efficiencies.
  • Avoided litigation by managing confidential CCP and NPIS documentation to ensure 100% accuracy.
  • Operated industrial machines to prepare Injections and wrapped for shipment while monitoring machines to ensure quality and conformity to shipment and company standards.
  • Drove profitability by developing long-term client relations and implementing accurate and secure GMP and SSOP standards.
  • Streamlined operational efficiencies by implementing product marketing software and hardware capabilities.
  • Enhanced MyQM project security and usability, reduced risks and adhered to regulations.
  • Avoided litigation by managing confidential USDA and NPIS documentation to ensure [100]% accuracy.

Quality Insurance Technician

Quality Foods Inc.
11.2015 - 09.2016
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Randomly selected products at various stages of production for evaluation.
  • Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Evaluated grading of product quality against published specifications to maintain consistently high-quality standards.
  • Validated quality performance by establishing product specifications.
  • Developed Quality Audits to identify and track defects in products prior to mass production.
  • Assisted with correcting systemic problems in order to eliminate errors.
  • Produced thorough reports detailing findings and proposed recommendations.
  • Checked specific product for specific industry demand by fast-food chains.

Insurance Agent

AFI
05.2014 - 09.2015
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
  • Generated new leads and identified potential clients by using successful direct marketing strategies.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
  • Increased data collection accuracy by recording client account information with zero discrepancies.

Production Line Leader

Cagles Chicken
05.2009 - 03.2014
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Successfully led production team of [32] saw hands and floor people, implementing quality training and effective workflows.
  • Prepared products for shipment by packaging and labeling finished products in cardboard boxes or containers.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Performed visual inspections and finger-point checks to deliver quality parts.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Requested replacement supply of standard parts to expedite workflow.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Trained, developed and counseled employees to develop high performing team.
  • Met other supervisors and business leaders to plan and guide workflow and operations.
  • Supervised, trained and evaluated over 32 employees in Sawline chicken Cagle industry.
  • Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.

Education

High School Diploma -

Albertville High School
Albertville, AL
05.2008

Skills

  • Sampling
  • Materials inspection
  • Correction action planning
  • Quality Assurance
  • Production optimization
  • Communication proficiency
  • Problem-solving skills
  • Staff mentoring
  • Inspections and audits
  • Technical writing
  • Product inspections
  • Correction plans
  • Safety procedures
  • Laboratory computer systems
  • Testing protocols
  • Sampling procedures
  • Quantitative Skills
  • Improvement Plan Knowledge
  • Program Evaluation
  • Experience in Leadership
  • Supervision & Leadership
  • Friendly, Positive Attitude
  • Problem Resolution
  • Data Management
  • Team Building
  • Organizational Skills
  • People Skills
  • Computer Skills
  • Critical Thinking
  • Processes and Procedures
  • PPE Use
  • Training & Development
  • Vendor and Client Relations
  • Test Planning
  • Finished Product Inspection
  • Risk Management
  • Non-compliance Assessments
  • Data Analysis
  • Performance Monitoring
  • Detail Oriented
  • Documentation and Reporting
  • Issue Resolution
  • Materials Inspection
  • Final Product Approvals
  • Process Documentation
  • Staff Supervision
  • Complaint Resolution
  • Specification Review
  • TTP, ACP, Salmonella Tests
  • Defect Recording
  • Attention to Detail
  • Effective Multitasking
  • Manufacturing Processes
  • Statistical Analysis
  • Report Writing
  • Routine Analysis
  • Strong Work Ethic
  • High Tolerance Measurement
  • Deadline Adherence
  • Time Management
  • Interpersonal Communication
  • Data Compiling and Verification
  • Decision Making
  • Microsoft Office
  • Vacation and Sick Leave Tracking
  • ADP Workforce Now
  • Time Tracking and Review
  • Wages and Deduction Calculation
  • E-Mail and Telephone Communication
  • Verbal and Written Communication
  • Information Auditing and Verification
  • Timecard Management
  • Payroll Reconciliation

Timeline

Car Salesperson

Wholesalecars.com
01.2024 - 04.2024

Quality Assurance Supervisor

Bachoco Ok Foods
08.2021 - 09.2023

Quality Assurance Lead Technician

Pilgrims Pride Corp
10.2016 - 05.2020

Quality Insurance Technician

Quality Foods Inc.
11.2015 - 09.2016

Insurance Agent

AFI
05.2014 - 09.2015

Production Line Leader

Cagles Chicken
05.2009 - 03.2014

High School Diploma -

Albertville High School

Similar Profiles

CREATE PROFILE
Federico Francisco