Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Federico Lugo

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished Sales Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

24
24
years of professional experience

Work History

Assistant Store Manager

Commoncents Vehicle Sales
03.2019 - 09.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Maintained good business relations with vendors.
  • Assisted in the registration of vehicles
  • Maintained inventory up to par.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Assisted with the sale of a vehicle from start to finish.

Sales Manager

Casa Nissan, Casa Ford, Casa Kia
12.1999 - 02.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Education

High School Diploma -

Mayfield High School
Las Cruces, NM
05.1987

Skills

  • Customer Relations
  • Store Organization
  • Records Management
  • Department Oversight

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Manager

Commoncents Vehicle Sales
03.2019 - 09.2023

Sales Manager

Casa Nissan, Casa Ford, Casa Kia
12.1999 - 02.2018

High School Diploma -

Mayfield High School
Federico Lugo