Federico M. Russo
Vernon,CT
Summary
Results-driven accounting software implementation specialist with over a decade of experience. Proven track record of successfully managing end-to-end software rollouts for small and mid-sized businesses, optimizing processes, and enhancing operational efficiency. Skilled in QuickBooks (Online & Desktop), MISys, and other platforms, with a strong focus on cross-functional collaboration, technical support, and providing tailored training to empower clients.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Small Business Software Consultant
Syllatrex International Inc.
West Hartford, Connecticut
01.2015 - Current
- Led full-cycle implementation and customization of accounting/ERP systems (QuickBooks Desktop, QuickBooks Online, Sage (Peachtree), MISys, etc.) tailored to client needs, with experience spanning roughly 150-200 small to medium projects.
- Trained cross-functional teams on software use, workflows, and best practices.
- Analyzed business systems, identified inefficiencies, and recommended technical enhancements.
- Created and presented demos and training materials, simplifying complex concepts for clients.
- Provided deployment support and troubleshooting to ensure smooth installations.
- Acted as liaison between clients and developers, guiding improvements and QA testing.
- Developed diagrams and specifications to support planning and issue resolution.
- Implemented marketing strategies and workflow automation to improve efficiency.
- Built third-party app partnerships and integrated systems to enhance capabilities.
- Researched industry trends and technologies to drive software innovation.
- Delivered projects on time and budget in collaboration with cross-functional teams.
- Contributed to revenue growth through expanded consulting services and strategic solutions.
Manager
Moe's Southwest Grille
South Windsor, CT
01.2010 - 06.2014
- Managed and motivated teams of 10 to 15 to stay productive, engaged, and aligned with goals.
- Delegated and completed multiple tasks efficiently within tight deadlines.
- Maintained a professional, safe, and organized workplace for staff and customers.
- Resolved customer and staff issues through effective communication and conflict resolution.
- Monitored daily operations and mentored staff to improve performance and service quality.
- Oversaw inventory and implemented controls to reduce waste and optimize stock levels.
- Improved product quality through rigorous quality control measures.
- Recruited, hired, and onboarded new staff while launching a mentorship program to boost engagement.
Education
Bachelor of Science - Business Administration
Eastern Connecticut State University
Willimantic, CT12-2015
Skills
- Client relationship management
- Project management
- Business analysis
- Workflow optimization
- Technical support
- Problem-solving
- Time management
- Multitasking
- Analytical thinking
- Data analysis
- Research & Development
- Bilingual
Certification
QuickBooks Desktop Certification
QuickBooks Online Certification Level 1
QuickBooks Online Certification Level 2
QuickBooks Online Payroll Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Small Business Software Consultant
Syllatrex International Inc.
01.2015 - Current
Manager
Moe's Southwest Grille
01.2010 - 06.2014
Bachelor of Science - Business Administration
Eastern Connecticut State University