Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Federico M. Russo

Vernon,CT

Summary

Results-driven accounting software implementation specialist with over a decade of experience. Proven track record of successfully managing end-to-end software rollouts for small and mid-sized businesses, optimizing processes, and enhancing operational efficiency. Skilled in QuickBooks (Online & Desktop), MISys, and other platforms, with a strong focus on cross-functional collaboration, technical support, and providing tailored training to empower clients.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Small Business Software Consultant

Syllatrex International Inc.
01.2015 - Current
  • Led full-cycle implementation and customization of accounting/ERP systems (QuickBooks Desktop, QuickBooks Online, Sage (Peachtree), MISys, etc.) tailored to client needs, with experience spanning roughly 150-200 small to medium projects.
  • Trained cross-functional teams on software use, workflows, and best practices.
  • Analyzed business systems, identified inefficiencies, and recommended technical enhancements.
  • Created and presented demos and training materials, simplifying complex concepts for clients.
  • Provided deployment support and troubleshooting to ensure smooth installations.
  • Acted as liaison between clients and developers, guiding improvements and QA testing.
  • Developed diagrams and specifications to support planning and issue resolution.
  • Implemented marketing strategies and workflow automation to improve efficiency.
  • Built third-party app partnerships and integrated systems to enhance capabilities.
  • Researched industry trends and technologies to drive software innovation.
  • Delivered projects on time and budget in collaboration with cross-functional teams.
  • Contributed to revenue growth through expanded consulting services and strategic solutions.

Manager

Moe's Southwest Grille
01.2010 - 06.2014
  • Managed and motivated teams of 10 to 15 to stay productive, engaged, and aligned with goals.
  • Delegated and completed multiple tasks efficiently within tight deadlines.
  • Maintained a professional, safe, and organized workplace for staff and customers.
  • Resolved customer and staff issues through effective communication and conflict resolution.
  • Monitored daily operations and mentored staff to improve performance and service quality.
  • Oversaw inventory and implemented controls to reduce waste and optimize stock levels.
  • Improved product quality through rigorous quality control measures.
  • Recruited, hired, and onboarded new staff while launching a mentorship program to boost engagement.

Education

Bachelor of Science - Business Administration

Eastern Connecticut State University
Willimantic, CT
12-2015

Skills

  • Client relationship management
  • Project management
  • Business analysis
  • Workflow optimization
  • Technical support
  • Problem-solving
  • Time management
  • Multitasking
  • Analytical thinking
  • Data analysis
  • Research & Development
  • Bilingual

Certification

QuickBooks Desktop Certification

QuickBooks Online Certification Level 1

QuickBooks Online Certification Level 2

QuickBooks Online Payroll Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Small Business Software Consultant

Syllatrex International Inc.
01.2015 - Current

Manager

Moe's Southwest Grille
01.2010 - 06.2014

Bachelor of Science - Business Administration

Eastern Connecticut State University

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