Summary
Overview
Work History
Education
Skills
-
Timeline
Generic

Federico Munoz

Patient Support Lead
Albuquerque,NM

Summary

Accomplished Patient Support Lead at Presbyterian Health Care Services, adept in process improvement and team collaboration. Excelled in training and mentoring, significantly fostering a positive and productive work environment.

Overview

17
17
years of professional experience

Work History

Patient Support Lead

Presbyterian Health Care Services
02.2022 - Current
  • Collaborating with clinic manager to maintain daily operations
  • Lead, support, train and direct registration staff to provide quality care
  • Support clinic manager with provider time care with QGENDA and API
  • Collaborate with multidisciplinary teams to develop best practices across Adult Medical Specialties
  • Promoting positive work environment among all staff through open communication channels that encourage collaboration towards common goals
  • Participate in quality improvements initiatives aimed at overall service delivery with in the organization
  • Evaluate workflow processes and identify opportunities for improvement, leading to increased efficiency with in the department
  • Assist clinic manager with the order of medical and office supplies, in control of expenditure and maximize profits

Front Desk Receptionist

Ansible Government Solutions
04.2022 - 01.2023
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed all tasks in compliance with company policies and procedures.
  • Scheduled, coordinated and confirmed appointments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Patient Support Lead

Presbyterian Health Care Services
02.2021 - 04.2022
  • Collaborated with clinic manager and director of operations to maintain daily operations.
  • Lead, support, trained, and directed registration staff to provider quality care
  • Supported clinic manager and director of operations with employee time care using API Healthcare
  • Worked with supply chain for the order of medical and office supplies while maintaining control of expenditure and maximizing profits
  • Provided operation support to lead physician with licensure reimbursements
  • Prepared all deposits maintaining balance with internal and external vendors
  • Created, built, and maintained provider schedules.
  • Promoted positive work environment among all staff through open communication channels that encourage collaboration towards common goals

Patient Visit Specialist

Presbyterian Health Care Services
11.2017 - 02.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Request for prior authorization for outgoing referrals ensuring that all documentation was correct for prior authorization, improving overall efficiency.
  • Secured financial payments at the time of service, and exceeding company requirements
  • Acted as Exceptional Experience Ambassador for Oncology

Registrar II & Registrar III

Presbyterian Health Care Services
03.2014 - 11.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Answered questions and addressed issues to family members.
  • Secured financial payments at the time of service, exceeding company requirements

Diet Aide I, II, III

Presbyterian Health Care Services
12.2007 - 03.2014
  • Receiving and inputting menu selections for eligible patients according to orders placed by physician's.
  • Assisted with patient tray deliver system, feeding; which included meals, floor stock, nourishment, prepared including preparing food trays for delivery.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Developed and maintained positive relationships with customers to enhance service.

Education

Bachelors of Hospital Administration -

Grand Canyon University
Phoenix, AZ
05.2001 -

Skills

Bilingual- Spanish

-

"I am a great believer in luck, and I find the harder I work, the more I have of it." -Thomas Jefferson


Timeline

Front Desk Receptionist

Ansible Government Solutions
04.2022 - 01.2023

Patient Support Lead

Presbyterian Health Care Services
02.2022 - Current

Patient Support Lead

Presbyterian Health Care Services
02.2021 - 04.2022

Patient Visit Specialist

Presbyterian Health Care Services
11.2017 - 02.2021

Registrar II & Registrar III

Presbyterian Health Care Services
03.2014 - 11.2017

Diet Aide I, II, III

Presbyterian Health Care Services
12.2007 - 03.2014

Bachelors of Hospital Administration -

Grand Canyon University
05.2001 -

Similar Profiles

CREATE PROFILE
Federico MunozPatient Support Lead