Federico Munoz
Patient Support Lead
Albuquerque,NM
Summary
Accomplished Patient Support Lead at Presbyterian Health Care Services, adept in process improvement and team collaboration. Excelled in training and mentoring, significantly fostering a positive and productive work environment.
Overview
17
17
years of professional experience
Work History
Patient Support Lead
Presbyterian Health Care Services
02.2022 - Current
- Collaborating with clinic manager to maintain daily operations
- Lead, support, train and direct registration staff to provide quality care
- Support clinic manager with provider time care with QGENDA and API
- Collaborate with multidisciplinary teams to develop best practices across Adult Medical Specialties
- Promoting positive work environment among all staff through open communication channels that encourage collaboration towards common goals
- Participate in quality improvements initiatives aimed at overall service delivery with in the organization
- Evaluate workflow processes and identify opportunities for improvement, leading to increased efficiency with in the department
- Assist clinic manager with the order of medical and office supplies, in control of expenditure and maximize profits
Front Desk Receptionist
Ansible Government Solutions
04.2022 - 01.2023
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Patient Support Lead
Presbyterian Health Care Services
02.2021 - 04.2022
- Collaborated with clinic manager and director of operations to maintain daily operations.
- Lead, support, trained, and directed registration staff to provider quality care
- Supported clinic manager and director of operations with employee time care using API Healthcare
- Worked with supply chain for the order of medical and office supplies while maintaining control of expenditure and maximizing profits
- Provided operation support to lead physician with licensure reimbursements
- Prepared all deposits maintaining balance with internal and external vendors
- Created, built, and maintained provider schedules.
- Promoted positive work environment among all staff through open communication channels that encourage collaboration towards common goals
Patient Visit Specialist
Presbyterian Health Care Services
11.2017 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Request for prior authorization for outgoing referrals ensuring that all documentation was correct for prior authorization, improving overall efficiency.
- Secured financial payments at the time of service, and exceeding company requirements
- Acted as Exceptional Experience Ambassador for Oncology
Registrar II & Registrar III
Presbyterian Health Care Services
03.2014 - 11.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Answered questions and addressed issues to family members.
- Secured financial payments at the time of service, exceeding company requirements
Diet Aide I, II, III
Presbyterian Health Care Services
12.2007 - 03.2014
- Receiving and inputting menu selections for eligible patients according to orders placed by physician's.
- Assisted with patient tray deliver system, feeding; which included meals, floor stock, nourishment, prepared including preparing food trays for delivery.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Developed and maintained positive relationships with customers to enhance service.
Education
Bachelors of Hospital Administration -
Grand Canyon University
Phoenix, AZ 05.2001 -
Skills
Bilingual- Spanish
Teamwork and Collaboration
Problem-Solving
Problem-solving abilities
Critical Thinking
Team Collaboration
Training and mentoring
Employee Supervision
Process Improvement
Problem Identification
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"I am a great believer in luck, and I find the harder I work, the more I have of it." -Thomas Jefferson
Timeline
Front Desk Receptionist
Ansible Government Solutions
04.2022 - 01.2023
Patient Support Lead
Presbyterian Health Care Services
02.2022 - Current
Patient Support Lead
Presbyterian Health Care Services
02.2021 - 04.2022
Patient Visit Specialist
Presbyterian Health Care Services
11.2017 - 02.2021
Registrar II & Registrar III
Presbyterian Health Care Services
03.2014 - 11.2017
Diet Aide I, II, III
Presbyterian Health Care Services
12.2007 - 03.2014
Bachelors of Hospital Administration -
Grand Canyon University
05.2001 -