Federico Reyes
Altadena,CA
Summary
Dynamic sales Representative with a proven track record at Riboli Family Wines, excelling in customer relationship building and field sales. Recognized for consistently exceeding quotas and enhancing client satisfaction through tailored solutions. Strong product knowledge and exceptional communication skills drive repeat business and foster long-term loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Representative
Riboli Family Wines Of San Antonio Winery
12.2020 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met existing customers to review current services and expand sales opportunities.
- Presented professional image consistent with company's brand values.
Grocery Manager
Vallarta Supermarkets Inc.
05.2012 - 12.2020
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Performed key tasks to promote inviting grocery store appearance.
- Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
- Managed vendor relationships to ensure timely deliveries and consistent product quality.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
Education
Los Angeles Mission College
Sylmar, CAHigh School Diploma -
San Fernando High School
San Fernando, CA07.2010
Skills
- Customer service
- Customer relations
- Customer relationship building
- Relationship building
- Product and service knowledge
- Field sales
- Product knowledge
Accomplishments
- Successfully launched product name.
- Achieved Result by completing Task with accuracy and efficiency.
Certification
W-set level 1 certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Representative
Riboli Family Wines Of San Antonio Winery
12.2020 - Current
Grocery Manager
Vallarta Supermarkets Inc.
05.2012 - 12.2020
Los Angeles Mission College
High School Diploma -
San Fernando High School
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