Summary
Overview
Work History
Education
Skills
Certification
Languages
Software
Work Preference
Work Availability
Timeline
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Federico Sanchez

Federico Sanchez

Berwyn,USA

Summary

Customer support professional with track record of effectively managing high-pressure situations and delivering exceptional service. Known for fostering team collaboration and achieving results, consistently meeting and adapting to changing needs. Proficient in conflict resolution and customer relationship management, bringing reliability and flexibility to every role.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Customer Support Specialist

United States Postal service
03.1999 - 04.2005
  • Executed accurate data entry processes to maintain up-to-date and organized information records.
  • Demonstrated extensive product knowledge to assist customers and enhance their purchasing experience.
  • Provided technical support by troubleshooting and resolving a variety of hardware and software issues.
  • Fostered team collaboration by actively participating in group projects and encouraging open communication.
  • Articulated complex information clearly to facilitate understanding among team members and clients.
  • Resolved customer issues efficiently by implementing effective solutions and ensuring satisfaction.
  • Communicate with customers through chat, text, email, phone conversations, and in-person.
  • De-escalate customer complaints by conducting thorough investigations into their concerns and finding a resolution for them.
  • Use in-house CRM, SaaS systems to assist in conducting investigations on our customers behalf.

Data Entry Clerk

Black Hawk Steel
06.1997 - 03.1999
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.

Education

Bachelors - Psychology

Western Governors University
Salt Lake City, UT
12.2027

Skills

  • Conflict Resolution
  • Teamwork and collaboration
  • Data Entry
  • Effective communicator
  • Judgment And Decision Making
  • Sales support
  • Verbal and written communication
  • Customer relationship management (CRM)

Certification

  • Certified C360 Customer Support Specialist, United States postal service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Software

Office Suite, CRM, C360

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Customer Support Specialist

United States Postal service
03.1999 - 04.2005

Data Entry Clerk

Black Hawk Steel
06.1997 - 03.1999

Bachelors - Psychology

Western Governors University

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