Summary
Overview
Work History
Education
Skills
Timeline
Generic

Federico Santiago Jr.

Glendale Heights,IL

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

23
23
years of professional experience

Work History

Patient Relations Specialist

Oak Street Health
Downers Grove, IL
02.2021 - Current
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Lead Pastor

Garden Of God Tabernacle
Glendale Heights, United States
01.2014 - Current
  • Provided spiritual care through visitation, counseling and prayer.
  • Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
  • Led programs such as worship, study, fellowship and service opportunities.
  • Oversaw administration and management of all areas of ministry.
  • Officiated special services such as weddings, funerals, baptisms and nursing home services.
  • Raised congregational awareness of needs and contributions of youth to church life and operations.
  • Coordinated and spearheaded programs to increase church members' service throughout community.
  • Worked with stewardship to promote responsible biblical stewardship.
  • Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
  • Provided spiritual and administrative leadership to church and managed daily operations.

Inside Sales Account Manager

Lamination Specialties
Chicago, IL
10.2005 - 03.2019
  • Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
  • Collaborated with suppliers to fulfill customers' routine inventory needs and handle special requests.
  • Serviced accounts regularly to keep revenue high and capitalize on cross-selling opportunities.
  • Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Worked with sales managers to verify pricing discounts and customer details.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
  • Used ERP software to maintain detailed contact logs and account records.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
  • Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
  • Initiated sales calls to existing customers to replenish inventories.
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Researched customer issues and implemented solutions that proved to be efficient and effective.
  • Coordinated with warehouse department to pull products for customers.

Education

High School Diploma -

Kelvyn Park
Chicago, IL

No Degree - Religious Studies

I.B.H
Chicago, IL

Skills

  • Calm and Effective Under Pressure
  • Knowledge of Community Services and Programs
  • Communicating to Patients and Families
  • Patient Relations
  • Caring and Empathetic
  • Providing Information and Resources
  • Explaining Policy and Procedures
  • Database Search and Data Entry Skills
  • Patient and Family Liaison
  • Benefits Explanations
  • Claims Handling and Coverage Verification
  • Spanish Fluency

Timeline

Patient Relations Specialist

Oak Street Health
02.2021 - Current

Lead Pastor

Garden Of God Tabernacle
01.2014 - Current

Inside Sales Account Manager

Lamination Specialties
10.2005 - 03.2019

High School Diploma -

Kelvyn Park

No Degree - Religious Studies

I.B.H

Similar Profiles

CREATE PROFILE
Federico Santiago Jr.