Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Fedline Joseph

Uniondale

Summary

Dynamic hospitality professional with extensive experience at IHOP, excelling in beverage service and guest relations. Proven ability to enhance customer satisfaction through effective menu presentation and cash handling. Recognized for coordinating seamless service and addressing inquiries, ensuring a memorable dining experience while maintaining compliance with state regulations.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Crew Chief

IHOP
Westbury
03.2024 - Current
  • Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Prepared checks, itemizing total meal costs and taxes.
  • Presented menus and answered questions regarding items.
  • Locking up store.
  • Set up banquet functions according to instructions provided by banquet captain or manager.

Carside/Restaurant Hostess

Applebees
Westbury
01.2024 - 05.2025
  • Ensured timely beverage service during peak meal periods to maximize guest satisfaction.
  • Escorted guests to seating areas, presented menus, and described daily specials.
  • Tracked guest seating and availability with reservation software to enhance service efficiency.
  • Handled phone inquiries for scheduling reservations, recording takeout orders, and addressing service inquiries.
  • Collaborated with serving staff and food runners to maintain dining area presentation.
  • Packed online orders accurately for prompt delivery.

Server

Dave and busters
Westbury
03.2024 - 09.2024
  • Coordinated with hosts, bussers, and kitchen staff to enhance customer service delivery.
  • Addressed guest inquiries and complaints promptly and professionally.
  • Informed customers about daily specials and signature dishes to boost sales.
  • Verified guest IDs to ensure compliance with age restrictions.
  • Utilized customer feedback to refine service quality and menu options.

Education

Medical Technician

Florida Career College
Miami, FL
12-2023

Skills

  • Beverage service
  • Cash handling
  • Menu presentation
  • Reservation management
  • Guest relations

Affiliations

Im a content creator, i like to create graphic design projects and videos.

Languages

English
Native/ Bilingual
Spanish
Limited
Haitian creole
Professional

Certification

  • Certificate of completion of approved Alcohol training Awareness Program

Timeline

Crew Chief

IHOP
03.2024 - Current

Server

Dave and busters
03.2024 - 09.2024

Carside/Restaurant Hostess

Applebees
01.2024 - 05.2025

Medical Technician

Florida Career College

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Fedline Joseph