Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Unity Award
Languages
Timeline
Generic

Fedlyne Cleophat

Princeton

Summary

Management professional with extensive experience in overseeing center operations and driving team performance. Known for collaborative approach to leadership and commitment to achieving exceptional results. Adaptable to changing environments and skilled in problem-solving and staff development.

Overview

6
6
years of professional experience

Work History

Business Development Center Assistant Manager, Service Department

Honda Of Princeton
08.2022 - Current
  • Oversee and manage daily special order parts for both existing and prospective customers
  • Manage the scheduling and allocation of loaner vehicles for customers with cars in service
  • Support call center representatives in handling inbound and outbound calls, ensuring smooth communication
  • Act as a liaison between the Service and Sales departments to drive vehicle sales and trade-ins
  • Streamline customer interactions with call center reps, implementing improvements to meet customer demands effectively
  • Collaborate with cross-functional teams to streamline administrative processes, improving efficiency and workflow
  • Contact customers regarding parts availability, optimizing inventory space and contributing to revenue growth
  • Coordinate with third-party vendors (e.g., Alloy Wheel Repair, Auto Action, and Quality Auto-Glass) for specialized vehicle repairs
  • Develop and manage employee schedules for the Business Development Center team
  • Address and resolve issues involving employees and/or customers, ensuring satisfaction on both sides
  • Coordinate scheduling for team meetings and client appointments within the service department
  • Update customers on the status of their vehicle parts orders, ensuring clear communication
  • Order vehicle parts from the Parts Department to meet customer needs
  • Review and assess customer records, including service history, warranties, and vehicle details, to ensure accurate and timely service
  • Assist Honda corporate with service-related initiatives and operations, maintaining alignment with company standards and goals
  • Create and maintain spreadsheets to track recall and warranty-related work, ensuring accurate records and timely follow-up

Business Development Center Receptionist, Service Department

Honda Of Princeton
06.2021 - 08.2022
  • Schedule existing and potential customers for appointments regarding their vehicle
  • Assisted in direct inbound and outbound calls within Honda of Princeton
  • Communicated with multiple advisors and sales representatives to make the process for the customer easier
  • Build customer relationships to advise them on new deals and opportunities
  • Followed up by contacting customers via email, text, or phone call for feedback on how their service went after the work has been done
  • Update customers on the progress of their vehicle while it was in service
  • Review missed opportunities and call customers to get their recalls done to ensure the safety of the vehicle is up to date

Campus Tour Guide, Admissions Office

Rider University
04.2020 - 07.2021
  • Lead groups of 1-15+ potential people on a tour throughout the campus facilities, engaging students with facts, opportunities, and partnerships of Rider University
  • Assisted in questions about financial aid, majors and minors, enrollment and other concerns or comments that the parents and students may have
  • Customized informational folders that contain directions of the campus, financial aid information, and enrollment deadlines

Tele-counselor, Admissions Office

Rider University
08.2019 - 04.2020
  • Specialized in assisting students with their transition into Rider University
  • Analyzed missing information on students' documents and gave follow-up calls to inform them of the necessary documentation that needed to be provided before decision day

Data Entry Specialist, Admissions Office

Rider University
10.2018 - 08.2019
  • Organized information of potential students after an Open House and High School Fair
  • Filed recruitment information into the admissions database of potential students
  • Analyzed and identified errors in student information

Education

Bachelor of Liberal Studies -

Rider University
Lawrenceville, NJ
05.2022

Skills

  • Time Management
  • Organized/Detail Oriented
  • Proficiency in Microsoft software
  • Bilingualism
  • Financial Tracking & Reporting
  • Adaptable & Quick Learner
  • Technology Proficiency
  • Cross-functional Collaboration
  • Teamwork/Team Collaboration
  • Scheduling Expertise

Accomplishments

  • Dean's List all semester
  • Education Opportunity Fund Award

Unity Award

Awarded for outstanding contributions to promoting inclusivity, diversity, and racial justice in the Princeton community

Honored with the Princeton Unity Award for demonstrating leadership and dedication in advancing equality and creating positive social change. Recognized for efforts to foster an inclusive environment by actively participating in initiatives that promote racial justice, community cohesion, and educational equity. The award celebrates my commitment to driving impactful conversations and actions that encourage diversity, mutual respect, and understanding within the community.

Languages

Spanish
Limited Working
English
Native or Bilingual
Haitian Creole
Native or Bilingual
French
Limited Working

Timeline

Business Development Center Assistant Manager, Service Department

Honda Of Princeton
08.2022 - Current

Business Development Center Receptionist, Service Department

Honda Of Princeton
06.2021 - 08.2022

Campus Tour Guide, Admissions Office

Rider University
04.2020 - 07.2021

Tele-counselor, Admissions Office

Rider University
08.2019 - 04.2020

Data Entry Specialist, Admissions Office

Rider University
10.2018 - 08.2019

Bachelor of Liberal Studies -

Rider University

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Fedlyne Cleophat