Fedna Petitbo-Gustave
Customer service
Lauderhill,FL
Overview
25
25
years of professional experience
Work History
Customer service
The Paradies lagardere
Fort Lauderdale , Florida
04.2004 - Current
- Ensure that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every customer
- Maintain solid product knowledge and all other aspects of customer service
- Maintain awareness of all promotions and advertisements
- Answer telephone calls courteously, provide callers information as requested
- Educate buyers and purchasing agents in the merchandise or services and address customers questions and concerns
- Provides product information including prices, location, and use of merchandise to customers
- Records requests for merchandise, orders products.
Sales Assistant
Marshalls Inc.
02.1999 - 04.2004
- Follows basic administrative and clerical tasks
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Managed customer conflicts and challenging situations
- Responsible for assisting in the daily operations of the store
- Must be able to work in the areas of merchandise presentation, processing, markdowns, fitting room, cashier, customer service and layaway
- Greets, interacts with and thanks customers on a regular basis
- Maintains housekeeping standards of area, including ongoing recovery
- Performs other duties, as assigned.
Education
General Courses -
Fort Lauderdale High School
Ft. Lauderdale, FloridaMedical billing and Coding -
Sheridan Technical College
Hollywood, FloridaSkills
- Exceptional customer service skills
- Ability to operate a multi-line phone system or switchboard
- Multi-tasking skills needed to stay focused and complete jobs in a timely manner
- Organized and thorough in all paperwork and data entry
- Excellent sales abilities and marketing tactics
- Capable of working independently or with a group of coworkers
- Scheduling Appointments
- Excellent Communication
- Telephone Etiquette
- Time Management
- Microsoft Office
- CRM Software
- Meeting Coordination
- Customer Service
- Strong Organization
- Sales Analysis
- Database Maintenance
- Conflict Resolution
- Sales Support
- Order Processing
- Problem Solving
- Office Equipment
- Report Preparation
- Expense Reporting
- Project Coordination
- Document Management
- Travel Arrangements
- Team Collaboration
- Attention to Detail
- Administrative Tasks
- Inventory Management
- Marketing Assistance
- Client Relations
- Estimate Preparation
- Business Correspondence Writing
- Proposal Development
- Customer Relations and Communications
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Core Qualifications
Fedna Petitbo-Gustave, 8110 NW 47thCT, Lauderhill, FL, 33351-5630, (954)-317-6794, fednapetitbo@gmail.com
Employment History
- Paradies lagardere April 2004 currently, Ensure that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every customer., Maintain solid product knowledge and all other aspects of customer service., Maintain awareness of all promotions and advertisements., Answer telephone calls courteously, provide callers information as requested., Educate buyers and purchasing agents in the merchandise or services and address customers questions and concerns., Provides product information including prices, location, and use of merchandise to customers. Records requests for merchandise, orders products.
- Marshalls Inc., Sunrise, FL, Sales Assistant, 02/1999, 04/2004, Follows basic administrative and clerical tasks, Collected customer feedback and recommended procedural or product changes to enhance future service delivery., Managed customer conflicts and challenging situations., Responsible for assisting in the daily operations of the store., Must be able to work in the areas of merchandise presentation, processing, markdowns, fitting room, cashier, customer service and layaway., Greets, interacts with and thanks customers on a regular basis. Maintains housekeeping standards of area, including ongoing recovery., Performs other duties, as assigned
Volunteer Experience
Lakay Papa youth group, Miami, Florida, Youth mentor, 05/2018, Present, Develop a personal and positive rapport with children, which involves consistent meetings with the child and ensuring the meeting times are enjoyable and comfortable., Work with the youth to establish goals by creating life action plans, such as a goal time lir, Plan youth programs, activities and managed the finances within the youth ministry., Develop a ministry strategy that reflects a clear philosophy, vision and mission for youth ministry that involves training and equipping leaders.
Additional Skills
- Knowledge of computer fundamentals
- Microsoft Office Literate
Professional Summary
Hardworking bilingual customer service professional accustomed to fast-paced work environment. I am a dedicated customer service representative with extensive experience. I am a great team player with a positive attitude and strong work ethic.
References
Available upon request
Languages
English
Native or Bilingual
Timeline
Customer service
The Paradies lagardere
04.2004 - Current
Sales Assistant
Marshalls Inc.
02.1999 - 04.2004
General Courses -
Fort Lauderdale High School
Medical billing and Coding -
Sheridan Technical College
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