Fedna Saint Julien

. Lead all facets of restaurant operations, including staffing, customer service, facility upkeep, and operational efficiency.

. Ranked in the top 10% of performers company-wide, recognized for exceptional leadership and business results.

. Mentor and develop employees and leaders, fostering a culture growth and accountability.

. Optimize labor scheduling, budgeting, and p&l management to exceed company benchmark.

• Developed and implemented strategies to increase sales and profitability.
• Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Assisted manager with inventory control.

• Delivered exceptional customer service, ensuring a positive and welcome experience
• Assisted with inventory replenishment, cash handling, and maintaining store cleanliness
• Managed efficient cash register operations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.