Fedricka Hobbs
Nesbit
Summary
Dynamic Area Market Executive at Compassus with a proven track record in sales management and product marketing. Expert in data analytics and customer service, consistently exceeding sales targets through tailored solutions. Recognized for mentoring teams and fostering collaboration, driving significant market share growth through strategic initiatives.
Overview
26
26
years of professional experience
Work History
Area Market Executive
Compassus
Memphis
02.2019 - Current
- Conducted comprehensive market research to identify emerging trends and capitalize on new business opportunities.
- Mentored junior team members, cultivating their professional development as well as contributing to overall team success.
- Exceeded sales targets consistently by providing exceptional customer service and tailored solutions to our referral sources.
- Increased market share by developing and implementing targeted marketing strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified potential business partnerships that could benefit the organization by expanding its reach or improving operational efficiency.
Hospice Care Consultant
Compassus
Memphis
03.2016 - 02.2019
- Developed strong relationships with healthcare providers, increasing referral rates for hospice services.
- Educated families on hospice services and provided emotional support throughout the entire process.
- Streamlined hospice admission processes, reducing wait times and increasing patient comfort during transitions.
- Collaborated with community organizations to promote awareness of hospice benefits and services offered.
- Served as a liaison between patients, families, physicians, and other healthcare professionals involved in the provision of hospice services.
- Facilitated communication between healthcare team members regarding patient's condition, plan of care, prognosis.
- Educated family members on hospice care protocols and best practices for providing comfort to their loved one
Business Development Consultant
Southern Care Hospice
Hattiesburg
03.2015 - 03.2016
- Negotiated contracts and closed sales with new and existing clients.
- Delivered compelling sales presentations that clearly communicated value propositions tailored to client needs.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Social Services and Marketing Director
Perry County Nursing Center
Richton
10.2014 - 03.2015
- Handled inquiries from prospective patients to provide detailed information regarding admissions process.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Managed admissions processes, promptly collecting and processing necessary documents.
- Participated in the development and review of Care Plan.
- Facilitated meetings between residents and families and other professionals involved in their care.
- Conducted market research to identify new opportunites
Medical Records and Social Services Assistant
WINDHAM HOUSE
Hattiesburg
01.2014 - 10.2014
- Posted medical records promptly upon accurate assembly and analysis.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Coordinated intake admissions and discharge procedures.
- Collaborated with social workers to support patients.
Assistant Preschool Director
West Point Preschool
Hattiesburg
10.2012 - 10.2013
- Managed substitute teacher scheduling, ensuring seamless instruction continuity during faculty absences.
- Assisted in recruitment efforts, interviewing potential candidates and evaluating their qualifications to meet the needs of the preschool program effectively.
- Enhanced parent-teacher communication by implementing a monthly newsletter and organizing regular meetings.
- Coordinated with external agencies to ensure compliance with state licensing regulations and maintain an exemplary safety record.
- Created a welcoming environment for prospective families by conducting informative tours of the preschool facility.
Commercial Lines Assistant Account Manager
Hancock Insurance Agency
Hattiesburg
01.2009 - 07.2012
- Anticipated clients' needs by staying in touch on regular basis.
- Developed customized solutions for clients by thoroughly understanding their unique needs and priorities.
- Provided exceptional customer service through regular communication with clients regarding their account status.
- Assisted in marketing new and renewal business.
- Managed client relationships, resulting in increased retention and loyalty.
Optician Technician
Walmart Supercenter
Hattiesburg
05.1999 - 01.2009
- Educated patients on contact lens care, insertion, removal, and hygiene practices.
- Promoted healthy vision by counseling and educating patients.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Trained new employees on the use of equipment used in the lab.
- Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Performed frame and lens selection consultations, providing personalized recommendations based on patient needs.
- Facilitated the ordering and dispensing of eyeglasses and contact lenses, ensuring timely delivery to patients.
Education
BBA - Business Management
University of Southern Mississippi
Hattiesburg, MS05.2008
Associate of Science - Computer Science
Northeast Mississippi Community College
Booneville, MS05.2001
Skills
- Product marketing
- Sales management
- Data Analytics
- Customer Service
- Problem-Solving
- Team Leadership
- Team Collaboration
- Effective Communication
- Problem-solving abilities
- Sales tracking
Timeline
Area Market Executive
Compassus
02.2019 - Current
Hospice Care Consultant
Compassus
03.2016 - 02.2019
Business Development Consultant
Southern Care Hospice
03.2015 - 03.2016
Social Services and Marketing Director
Perry County Nursing Center
10.2014 - 03.2015
Medical Records and Social Services Assistant
WINDHAM HOUSE
01.2014 - 10.2014
Assistant Preschool Director
West Point Preschool
10.2012 - 10.2013
Commercial Lines Assistant Account Manager
Hancock Insurance Agency
01.2009 - 07.2012
Optician Technician
Walmart Supercenter
05.1999 - 01.2009
BBA - Business Management
University of Southern Mississippi
Associate of Science - Computer Science
Northeast Mississippi Community College
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