Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Fedson Roc

Apopka

Summary

Professional field operations expert with proven ability to adapt to evolving circumstances and meet objectives. Demonstrates strong collaborative skills, consistently supporting team efforts to achieve results. Capable of managing schedules, conducting thorough investigations, and maintaining accurate records. Known for reliability and responsiveness in high-pressure environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Field Collector

Acima Leasing
04.2024 - Current
  • Conduct visits to over 900 houses per month, achieving a 59% collection rate on past-due accounts.
  • Assist customers with payment catch-up strategies and ensure accounts remain current.
  • Handle transportation of repossessed items using the company vehicle.
  • Increased customer satisfaction by promptly addressing and resolving field collection issues.
  • Provided exceptional customer service, effectively handling difficult situations while maintaining professionalism and empathy.
  • Negotiated payment arrangements for optimal account resolution and client retention.
  • Exceeded monthly targets by consistently meeting or surpassing established goals for number of accounts collected upon.
  • Demonstrated expertise in navigating complex client situations while finding mutually beneficial solutions that protected the company's interests.
  • Boosted revenue recovery rates with consistent and effective communication with delinquent clients.

Assistant Manager

CVS Health Retail
05.2020 - Current
  • Manage a dynamic team of up to 5 employees during peak times (and 2 on slower days).
  • Collaborated with the store manager to transform two underperforming stores—with poor customer service, slow inquiry resolution, and inefficient layouts—into the district’s top-rated outlets in customer service and satisfaction.
  • Oversaw daily operations, including inventory control, scheduling, and loss prevention initiatives.
  • Enrolled customers in the CarePass membership program, clearly explaining benefits like the $10 monthly credit, 20% off CVS brands, and sale pricing through a free CVS card.
  • Educated customers on how to maximize savings, improving loyalty and increasing repeat visits.
  • Trained new team members on effective sign-up techniques and customer interaction strategies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Manager

McDonald's
12.2016 - 07.2020
  • Assisted with food preparation, cooking, and overall restaurant management.
  • Trained and mentored new employees while managing day-to-day operations and cash handling.
  • Resolved customer issues promptly, ensuring smooth service and operational efficiency.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.

Education

Full Sail University
Orlando, FL
05.2024

High School Diploma -

Santaluces Community High School
Greenacres, FL

Skills

  • Leadership & Team Management: Skilled in leading teams, scheduling, and achieving performance targets

  • Customer Service: Expert at resolving inquiries, building strong customer relationships, and driving service excellence

  • Operational Efficiency: Experienced in inventory management, cash handling, and implementing loss prevention measures

  • Technical Proficiency: Highly tech-savvy with exceptional troubleshooting skills; proficient in Microsoft Office Suite, knowledgeable in cybersecurity principles, and adept at diagnosing and repairing hardware and software issues

  • Mechanical & Transportation: Hands-on experience with vehicle maintenance and mechanical repairs

  • Conflict Resolution: Effective at managing disputes and problem-solving in fast-paced environments

  • Payment arrangement

  • Portfolio management

  • Credit analysis

  • Customer service

  • Multitasking and organization

  • Food safety

Certification

  • Cybersecurity Certificate, University of Miami — Coral Gables, FL October 2020 – June 2021
  • Driver’s License Valid: March 2017 – July 2025

Languages

Haitian Creole – Expert
Native or Bilingual
English
Native or Bilingual

Additional Information

Willing to relocate.

Timeline

Field Collector

Acima Leasing
04.2024 - Current

Assistant Manager

CVS Health Retail
05.2020 - Current

Manager

McDonald's
12.2016 - 07.2020

Full Sail University

High School Diploma -

Santaluces Community High School

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