Rocco Neely
East Lansing
Summary
Collaborative leader possessing strong leadership and organizational skills, with focus on optimizing operations and enhancing customer experiences. Demonstrates solid understanding of inventory management and sales analysis, coupled with effective problem-solving abilities. Committed to driving efficient store operations that lead to increased profitability and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Part Time Key Carrier/Head of Logistics
Office Depot Office Max
08.2024 - Current
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Collaborated with management to implement new initiatives aimed at improving overall store performance.
- Reduced losses by vigilantly monitoring inventory levels, identifying discrepancies, and taking corrective actions as needed.
Operations Manager
Office Depot Office Max
05.2023 - 07.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Optimized warehouse layout for greater space utilization and improved workflow efficiency.
- Streamlined logistics operations by implementing efficient processes and procedures.
- Identified areas of opportunity for process improvement, leading to increased efficiency and reduced errors.
- Established clear performance expectations for staff members, providing ongoing feedback to ensure high-quality results consistently achieved across the board.
- Managed warehouse inventory levels for optimal efficiency and cost control.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Determined layout of store merchandise for visual appeal to consumers.
- Managed inventory control and stock levels by implementing accurate tracking systems.
- Enhanced store productivity by streamlining operational processes and implementing efficient work practices.
Cashier
Office Depot Office Max
02.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Shift Lead
Marinos
02.2019 - 06.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Greeted customers at counter to fulfill requests and answer questions.
Education
Bachelor of Arts - Supply Chain Management
Michigan State University
East Lansing, MI05-2026
Skills
- Store operations
- Operational efficiency
- Staff management
- Shrink reduction
- Inventory evaluation
- Time management
- Problem-solving abilities
Timeline
Part Time Key Carrier/Head of Logistics
Office Depot Office Max
08.2024 - Current
Operations Manager
Office Depot Office Max
05.2023 - 07.2024
Cashier
Office Depot Office Max
02.2023 - 06.2023
Shift Lead
Marinos
02.2019 - 06.2021
Bachelor of Arts - Supply Chain Management
Michigan State University
Similar Profiles
Anahi GodoyAnahi Godoy
Sales Associate at Office Depot Office MaxSales Associate at Office Depot Office Max
MACKENZIE LOVEMACKENZIE LOVE
Print And Client Services Supervisor / Key Carrier at Office Depot Office MaxPrint And Client Services Supervisor / Key Carrier at Office Depot Office Max
Anthony NewtonAnthony Newton
General Manager at Office Depot/Office MaxGeneral Manager at Office Depot/Office Max