Feim Pireva
Parlin,NJ
Summary
Dynamic and dedicated restaurant professional with extensive experience at Seafire Grill, excelling in customer service and order taking. Proven ability to enhance guest satisfaction through effective communication and upselling techniques. Recognized for maintaining cleanliness and service quality, fostering loyalty among regular patrons in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
Seafire Grill
05.2022 - 05.2023
- Managed payment transactions accurately, ensuring efficient checkout process for customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
Restaurant Waiter
Barolo East
02.2018 - 04.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Restaurant Waiter
Bottega Italian Restaurant
02.2016 - 12.2018
- Provided excellent customer service by promptly taking orders and addressing guest inquiries.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Demonstrated knowledge of menu items to enhance guest dining experience.
- Adapted to fast-paced environment, effectively handling multiple tables simultaneously.
- Supported team members by sharing workload during busy shifts to maintain service quality.
- Answered customers' questions, recommended items, and recorded order information.
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Food safety awareness
- Memory retention
- Upselling techniques
- Wine pairing
- Banquet coordination
- Allergy awareness
Timeline
Restaurant Waiter
Seafire Grill
05.2022 - 05.2023
Restaurant Waiter
Barolo East
02.2018 - 04.2022
Restaurant Waiter
Bottega Italian Restaurant
02.2016 - 12.2018
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