FEIONA FRANCIS BELCHER
Laurel,Maryland
Summary
Accomplished Lead Patient Care Technician with over 10 years of healthcare experience in fast-paced hospital settings, demonstrating a strong foundation in patient care, team leadership, and operational efficiency. Skilled in overseeing patient care teams, coordinating with medical staff, and implementing health protocols. Proven ability to enhance patient satisfaction and streamline care delivery processes. Adept at training and supervising staff, managing schedules, and ensuring compliance with healthcare regulations. Currently seeking to leverage extensive healthcare experience into a leadership role, aiming to drive improvements in healthcare services and patient outcomes through effective management practices and innovative leadership.
Overview
13
13
years of professional experience
Work History
Geriatric Nursing Assistant
Hyattsville Nursing and Rehabilitation Center
MD
12.2023 - Current
- Responsible for assisting with ADLs such as bathing, eating, and toileting for 20 geriatric patients
- Effectively communicate abnormal vital signs, new skin tears, and behavior to the registered nurse
- Identified and reported unsafe situations to nurses to maintain adherence to safety protocols.
Lead Patient Care Technician
Children’s National Hospital
DC
02.2020 - Current
- Triage 30+ pediatric patients daily for Psychiatry and Developmental Pediatric providers
- Effectively communicate and collaborate with the multidisciplinary team regarding a plan of care, abnormal vital signs, and patient safety concerns
- Obtain patient history and vital signs and document appropriately in electronic medical record (Cerner)
- Ensuring complaint, accuracy, and quality of clinical documentation
- Enhancing operations by ensuring sufficient staffing and adequate access to services with administrative tasks
- Support families using a check-in device to upload documents.
- Managed inventory levels by ordering supplies when necessary and ensuring that all equipment was properly maintained.
Residential Counselor
National Children’s Center
MD
07.2019 - 10.2020
- Supported residents to meet their independence goals, including transporting them to doctor’s appointments and chaperoning social functions
- Compiled reports on resident behavior and daily activities.
Manager’s Assistant
Island Tropical Ice Cream
MD
08.2015 - 02.2020
- Responsible for training new employees and conducting performance reviews
- Addressed customer concerns while providing quality service, resolving complaints, and processing refunds and returns
- Organized store environment to foster the health and safety of customers and employees.
Certified Nursing Assistant
Hillhaven Assistant Living Nursing and Rehabilitation
MD
02.2019 - 06.2019
- Began as a student in training, subsequently hired on a part-time basis to deliver direct patient care and assist patients with ADLs.
Integrity Retail
KMART
MD
07.2018 - 01.2019
- Provided exceptional customer service on the sales floor, actively engaging with customers to understand their needs and preferences while offering tailored product recommendations
- Additionally, maintained meticulous inventory control, ensuring optimal stock levels and efficient merchandise organization to enhance the overall shopping experience.
Elderly Companion
Family Nursing Agency
MD
03.2011 - 02.2016
- Assisted private duty client with feeding and other ADLs to maintain her health and dignity
- Engaged client in conversation and provided companionship to foster independence.
Education
Bachelor of Science (BS) - Healthcare Administration
Southern New Hampshire University
05.2024
Associate in Applied Science (AAS) - Healthcare Administration
Eastern Gateway Community College
07.2022
High School Diploma -
Penn Foster High School
02.2018
Skills
- Patient Care
- Clinical Procedures
- Emergency Response
- Healthcare Compliance
- Interpersonal Communication
- Leadership & Training Skills
- Documentation & Record Keeping
- Crisis Management
- Patient Advocacy
- Excellent Customer Service
- Adaptability
- Various clinical point-of-care test
- Various electronic medical EMRs
Awards And Committees
- Professional Models of Care, Children’s National Hospital, 03/01/22
- Special Event Committee, Children’s National Hospital
- Shared Nursing Committee, Children’s National Hospital
- Patient and Family Experience Steering Committee
Timeline
Geriatric Nursing Assistant
Hyattsville Nursing and Rehabilitation Center
12.2023 - Current
Lead Patient Care Technician
Children’s National Hospital
02.2020 - Current
Residential Counselor
National Children’s Center
07.2019 - 10.2020
Certified Nursing Assistant
Hillhaven Assistant Living Nursing and Rehabilitation
02.2019 - 06.2019
Integrity Retail
KMART
07.2018 - 01.2019
Manager’s Assistant
Island Tropical Ice Cream
08.2015 - 02.2020
Elderly Companion
Family Nursing Agency
03.2011 - 02.2016
Bachelor of Science (BS) - Healthcare Administration
Southern New Hampshire University
Associate in Applied Science (AAS) - Healthcare Administration
Eastern Gateway Community College
High School Diploma -
Penn Foster High School
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