Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Feiyan Huang

San Jose,CA

Summary

As a highly motivated and results-driven individual, I am seeking an opportunity to develop a career in customer success. With over 2.5 years of experience in the manufacturing industry, I have developed the ability to work effectively in collaborative team environments while also delivering significant cost savings of over $2 million in RMA products. I desire to attain a role where I can continuously contribute and help build a productive and successful company.

Overview

3
3
years of professional experience

Work History

Material Coordinator

Keysight Technologies Inc.
10.2023 - Current
  • Monitor and manage inventory levels, generating move orders such as ordering more material from the warehouse as necessary to prevent shortages or delays on the production line.
  • Collaborate with buyers and the materials engineering team to return defective materials to suppliers.
  • Work with suppliers to create RMA numbers for the defective incoming parts.
  • Perform weekly cycle counts to ensure the accuracy of inventory records.
  • Maintain consistency between system quantities and physical stock at all times.
  • Execute timely transactions in Oracle’s ERP system when parts or materials are issued to the production line.
  • Work closely with production teams to ensure a continuous supply of materials for production needs.
  • Support incoming material by working with production engineers and incoming inspection technicians to review any incoming defective materials and ensure that they can be used in production.
  • Serve as MRB owner, processing defective materials in Oracle and working closely with engineers and management to get disposition for the material before moving it back to the production.
  • Lead MRB meeting by providing status updates to project managers, procurement managers and engineering managers on a weekly basis.
  • Reduced the MRB value from $2.6 million to $600,000 in 6 months.

RMA Coordinator

Supermicro
08.2022 - 10.2023
  • Performing duties of the RMA process through daily intake and handling of defective parts from various vendors
  • Actively closing open issues and coordinating both incoming and outgoing parts
  • Transfer physical parts to appropriate locations in warehouse or return to vendor
  • Assisting customer service in processing RMA requests as needed
  • Proactive communication with purchasing teams and vendors to ensure physical parts are returned to vendors within warranty period
  • Maintaining an organized RMA workflow to allow maximum performance of daily tasks

Education

Bachelor of Arts - Child Development

San Jose State University
San Jose, CA
12-2017

Skills

  • Customer service
  • Teamwork
  • Communication
  • Problem solving
  • Multi-tasking
  • Organization
  • Time management
  • Microsoft office
  • Oracle ERP
  • SAP
  • English
  • Cantonese (written and spoken)
  • Mandarin (written and spoken)

Websites

Timeline

Material Coordinator

Keysight Technologies Inc.
10.2023 - Current

RMA Coordinator

Supermicro
08.2022 - 10.2023

Bachelor of Arts - Child Development

San Jose State University

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