FEJZO EMIR COKEROVIC
UTICA
Summary
Professional with extensive background in managing operations, driving efficiency, and enhancing productivity. Strong focus on team collaboration and achieving results. Reliable with flexible approach to changing needs. Expertise in strategic planning, process optimization, and resource management. Known for effective communication, problem-solving, and leadership skills.
Overview
15
15
years of professional experience
Work History
Operations Manager
BLACKRIDGE OPERATING LLC
02.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Dispatcher Coordinator
BLUESTAR SERVICES LLC
09.2012 - 02.2016
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
Truck Dispatcher
HE TRANS LLC
04.2010 - 08.2012
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
Education
High School Diploma -
HILLCREST HIGH SCHOOL
DALLAS,TX06-2007
Skills
- Employee Training
- Production scheduling
- Logistics management
- Workforce planning
- Team leadership
- Customer service
- Staff management
- Operations monitoring
- Goal setting
Languages
Croatian
Native or Bilingual
Timeline
Operations Manager
BLACKRIDGE OPERATING LLC
02.2016 - Current
Dispatcher Coordinator
BLUESTAR SERVICES LLC
09.2012 - 02.2016
Truck Dispatcher
HE TRANS LLC
04.2010 - 08.2012
High School Diploma -
HILLCREST HIGH SCHOOL
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