Felbie Siguenza
Los Angeles,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Outgoing Panel Management Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
5
5
years of professional experience
Work History
Panel Management Coordinator
Central Neighborhood Health Foundation
04.2021 - 12.2023
- Streamlined operations by implementing effective management strategies and coordinating cross-functional teams.
- Increased overall efficiency with meticulous organization, scheduling, and resource allocation.
- Improved team productivity by promoting collaboration, training opportunities, and ongoing communication.
- Enhanced customer satisfaction levels by addressing concerns promptly and implementing tailored solutions.
- Developed high-performing teams through focused recruitment efforts and targeted staff development initiatives.
Care Coordinator
Central Neighborhood Health
06.2022 - 08.2022
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of programs.
- Completed resident assessments in accordance with current regulations and guidelines.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Collaborated with interdisciplinary teams to provide comprehensive, patient-centered care.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Optometry Technician
Central Neighborhood Health
04.2021 - 06.2022
- Performed pretesting tasks for optical patients such as non-contact tonometry and optical coherence tomography.
- Maintained and updated electronic patient files, complying with confidentiality regulations such as [Area of certification].
- Trained first-time contact wearers on insertion and removal of lenses.
- Maintained detailed knowledge of eyeglass frames, contact lens types and eye care solutions.
- Assisted optometrist with diagnostic tests such as refraction, contact keratometry and slit lamp examinations.
- Improved patient satisfaction by providing thorough pre-testing and efficient optical services.
- Increased accuracy in diagnostic results by maintaining clean and calibrated equipment.
Medical Assistant
Dr.Kirsch
02.2019 - 04.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
No Degree - LVN
American Career College
Los Angeles, CA03.2024
No Degree - Medical Assistant
Associated Technical College
Los Angeles, CA02.2019
High School Diploma -
Alliance College Ready Academy High School #16
Los Angeles, CA06.2015
Skills
- Customer Relationship Management
- Event Coordination
- Decision Making
- Employee Training
- Team Leadership
- Strategic Planning
- Risk Assessment
- Problem Solving
- Task Prioritization
- Staff Training
- Schedule Coordination
reading
I enjoy reading bedtime stories to my wonderful daughter. Whenever I'm not reading bedtime stories I am reading romance novels.
Timeline
Care Coordinator
Central Neighborhood Health
06.2022 - 08.2022
Panel Management Coordinator
Central Neighborhood Health Foundation
04.2021 - 12.2023
Optometry Technician
Central Neighborhood Health
04.2021 - 06.2022
Medical Assistant
Dr.Kirsch
02.2019 - 04.2021
No Degree - LVN
American Career College
No Degree - Medical Assistant
Associated Technical College
High School Diploma -
Alliance College Ready Academy High School #16
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