Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Felder Joseph

Brockton,MA

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

25
25
years of professional experience

Work History

Store Manager

CVS Pharmacy
Brockton, MA
03.2012 - Current
  • Ensured compliance with safety regulations and company policies.
  • Organized promotional events to increase product awareness.
  • Established customer service standards and monitored staff compliance.
  • Developed relationships with suppliers to negotiate better prices.
  • Created weekly work schedules for store personnel.
  • Assessed operational efficiency of the store's departments.
  • Recruited, trained and supervised new employees.
  • Implemented efficient systems for tracking stock movement.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Updated POS system with new products and promotional offers.
  • Maintained accurate records of employee performance reviews.
  • Monitored inventory levels and placed orders to restock shelves.
  • Planned special promotions or discounts based on market trends.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to maximize sales and profitability.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed daily banking activities such as deposits and withdrawals.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Monitored progress by establishing plans, budgets and measuring results.

Cashier

Papa Gino's
Brocton, MA
02.2011 - 08.2014
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Resolved customer complaints professionally in accordance with company policy.

Supervisor

RadioShack
Brocton, MA
10.2007 - 05.2010
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Created new strategies for improving customer service standards within the organization.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Complied with company policies, objectives and communication goals.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Streamlined workflow processes, reducing project completion times.
  • Responded to customer questions regarding products, prices and availability.

Supervisor

CVS Pharmacy
Brockton, MA
12.2002 - 10.2007
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Created new strategies for improving customer service standards within the organization.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.

Supervisor

Sears Roebuck
Brocton, MA
07.1999 - 05.2002
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Created new strategies for improving customer service standards within the organization.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.

Education

High School Diploma -

Brockton High School
Brockton, MA
06-2002

Skills

  • Operational budgeting
  • Retail Inventory Management
  • Partnership Building
  • Promotional planning
  • Revenue Generation
  • Store operations oversight
  • Operations Management
  • POS Systems
  • Team Development
  • Talent Recruitment
  • Shift Scheduling
  • Payroll Management
  • Customer Service
  • Team motivation
  • Marketing and Promotions
  • Culture development
  • Problem-Solving
  • Strategic thinker
  • Mathematical Aptitude
  • Friendly and Positive
  • Sales Strategies

Languages

Haitian creole
Native/ Bilingual

Timeline

Store Manager

CVS Pharmacy
03.2012 - Current

Cashier

Papa Gino's
02.2011 - 08.2014

Supervisor

RadioShack
10.2007 - 05.2010

Supervisor

CVS Pharmacy
12.2002 - 10.2007

Supervisor

Sears Roebuck
07.1999 - 05.2002

High School Diploma -

Brockton High School

Similar Profiles

CREATE PROFILE
Felder Joseph