Fele Silila
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Assistant position. Ready to help team achieve company goals. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
UEI GARDENA
Medical Assistant Training Online Programs & Schools
03.2023 - 12.2023
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
Ride Operator
Universal Studios
05.2023 - 10.2023
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Built and established positive relationships with patrons, team members and supervisors.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Delivered information and details of interest about facility to visitors.
- Set up promotional displays and equipment for special events and activities.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
Security Officer
BMO Stadium
07.2022 - 04.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Safety Officer
On-point Testing
05.2022 - 07.2022
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Assisted with development and implementation of COVID-19 protocols to establish detailed and clear guidelines.
- Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
- Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
- Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
- Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
- Provided COVID-19 FAQs and educational material to patrons and employees.
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Disinfected tools, equipment and surfaces between patients.
- Answered patient inquiries and provided information about healthcare services.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Completed necessary reports and documentation on time and to specifications.
- Obtained patient or family member authorizations for tests and procedures.
- Cleaned and set up rooms in preparation for patient appointments.
Safety Officer
Securitas Security Services USA
05.2021 - 09.2021
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
- Recognized, documented, and advised on removal of hazards.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Collaborated with other departments to integrate safety in all aspects of organization.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Assisted with development and implementation of COVID-19 protocols to establish detailed and clear guidelines.
- Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
- Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
- Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
- Provided COVID-19 FAQs and educational material to patrons and employees.
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Disinfected tools, equipment and surfaces between patients.
- Answered patient inquiries and provided information about healthcare services.
- Supported office operations by expertly handling administrative needs.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Completed necessary reports and documentation on time and to specifications.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Obtained patient or family member authorizations for tests and procedures.
- Cleaned and set up rooms in preparation for patient appointments.
- Scheduled patients for appointments and maintained master calendar.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
Merchandise Associate
Fry's Electronics Inc.
10.2013 - 08.2015
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Greeted, serviced and thanked all customers.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Created attractive displays to promote items.
- Updated pricing and signage to complete product displays and educate customers.
- Communicated with vendors to answer questions, order samples and resolve issues.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Conducted regular store audits to verify compliance with company policies.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Computed material costs to align with operating budget, practicing economical measures.
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created visual displays to highlight new and featured products.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
- Developed merchandising strategy to efficiently move overstock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Analyzed customer feedback and shopper trends to inform display designs.
- Presented store update suggestions and layouts to management and stakeholders.
Assistant
London Arms Apartment Complex
09.2006 - 08.2008
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Organized resources, records and personnel to accomplish aggressive targets.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
- Updated database of contacts and resources for company-wide distribution.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Performed wide-ranging administrative, financial and service-related functions.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Ordered and distributed office supplies while adhering to fixed office budget.
Education
Vocational - Medical Assisting
UEI College - Gardena
Gardena, CA12.2023
Vocational - Medical Billing & Coding
Torrance Adult School
Torrance, CA12.2013
High School Diploma -
Leuzinger High School
Lawndale, CA06.2008
Skills
- EMR Systems
- Physician Communication
- Medical Filing
- Medical Coverage
- Direct Patient Care
- Simple Dressings
- Human Anatomy and Physiology
- Organ Systems
- Discharge Summaries
- Case Management
- Medical Testing
- Substance Abuse Treatment
- Completing Insurance Forms
- Occupational Therapy
- Treatment Options
- Restocking Lab Supplies
- Customer Service
- Patient Needs Assessment
- Sterile Procedures and Techniques
- Patient Intakes
- Clinic Administration
- Infectious Diseases
- Symptoms Monitoring
- Wound Care and Irrigation
- Collecting Medical Samples
- Compliance Requirements
- Medical Procedures Understanding
- Prescription Preparation
- Customer Satisfaction
- Interpersonal Communication Skills
- Vital Sign Monitoring
- Mobility Assistance Needs Understanding
- Laboratory Testing
- Family Education
- Using Scales
- Communicating with Patient Families
- EKG Set Up and Monitoring
- Complex Problem-Solving
- Specimen Preparation
- Dietary Needs
- Electrocardiography
- Phlebotomy
Certification
CPR Certification (From UEI)
HIPPA & OSHA (From UEI)
Listen to music on my free time, Baking and Cooking for my family, Drawing and Coloring for therapy
Love music and would listen to it as much as i can on my free and down time, Love cooking and baking for my family, I enjoy playing Basketball and Volleyball whenever i can, Drawing and Coloring feels therapeutic to me so i enjoy it whenever i can too.
Languages
Samoan
Native or Bilingual
Spanish
Limited Working
Timeline
Ride Operator
Universal Studios
05.2023 - 10.2023
UEI GARDENA
Medical Assistant Training Online Programs & Schools
03.2023 - 12.2023
Security Officer
BMO Stadium
07.2022 - 04.2023
Safety Officer
On-point Testing
05.2022 - 07.2022
Safety Officer
Securitas Security Services USA
05.2021 - 09.2021
Merchandise Associate
Fry's Electronics Inc.
10.2013 - 08.2015
Assistant
London Arms Apartment Complex
09.2006 - 08.2008
Vocational - Medical Assisting
UEI College - Gardena
Vocational - Medical Billing & Coding
Torrance Adult School
High School Diploma -
Leuzinger High School
CPR Certification (From UEI)
HIPPA & OSHA (From UEI)
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