Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

Felecha Freeman

Summary

I am a seasoned professional with over 10 years of experience as a Medical Receptionist, Medical Assistant and Clinical Liaison specializing in all areas of patient management and relations. My goal is to provide the utmost discretion, confidentiality and compassion during all patient interactions along with a competent, efficient approach to administrative tasks.

Overview

27
27
years of professional experience

Work History

Funeral Services Assistant

Dignity Memorial
01.2022 - Current
  • Host duties to accommodate needs of the family during memorial services including set up, delivering and setting up floral arrangements, chairs, caskets, urns, photos or other personal keepsakes, ensures refreshments are available and facilities are clean
  • Greets and receives clients and families
  • Prepares documents, videos and music related to services, cremations, etc
  • Assess inventory, purchase supplies
  • Drive Funeral Home vehicles for services, picking up families, delivering items, errands
  • Assists with respectful preparation of remains of deceased, including dressing, lifting or casketing
  • Answering, screening and routing calls

Owner/Operator

Felecha's Residential Cleaning & Pet Services
01.2016 - Current
  • Meeting clients needs, cleaning and sanitation of homes
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs
  • Performed regular inventory checks, ensuring adequate supplies were available for all tasks without overstocking or waste
  • Pet sitting services including overnight stays

Security

The Cynthia Woods Mitchell Pavilion
04.2023 - 10.2023
  • Gate security
  • Guest monitoring and assistance
  • Patrolling areas for prohibited activities
  • Check tickets and seating locations
  • Keep aisles and throughway areas cleared
  • Enforce no smoking areas and no seat standing policies
  • Help usher guests out of premises

Medical Assistant/Receptionist/Clinical Liaison

Red Oak Psychiatry & Associates
01.1998 - 11.2009
  • Front desk receptionist, patient check-in for multiple Professionals, up to 150 patients per day
  • Multi-line phone operator
  • Appointment scheduling
  • Payment collection and closing out all daily cash and POS transactions
  • Insurance benefit verification
  • Authorizations for medical visits and medications
  • Billing recovery from insurance companies, patient account auditing, entering daily super bills with CPT and diagnosis coding
  • Ensured pharmaceutical samples were stocked, organized and ordered
  • Worked directly with office nurses, doctors and clinicians to fulfill their needs and the needs of their patients
  • Triage, medication refills, lab forms, medical records, patient assistance programs, patient account & billing/insurance issues
  • Worked directly with Pharmaceutical Reps, scheduling lunches, meetings and medication sample refills
  • Initiated and completed a new in-office medication program for a new injectable prescription drug
  • Screening/training of new hires
  • Created a training binder for all new medical assistants and nurses
  • Created and ran a customer service training program for front office employees
  • Front Office Supervisor

Education

High School Diploma -

Spring High School

47 credit hours in Applied Science -

North Harris Community College
Houston, TX
01.1998

Skills

  • Medical receptionist experience
  • Healthcare Industry Knowledge
  • Compassionate communication
  • Clinical Documentation
  • Patient Scheduling
  • Patient Flow Management
  • Medical Records Management
  • HIPAA Compliance
  • Patient account management
  • Insurance Verification and Authorization
  • Payment Handling
  • Invoice Processing
  • Claims Processing
  • Account auditing
  • End of day cash and POS close
  • Planning and executing daily and special inventory buys
  • Project management
  • Office Administration
  • Microsoft Office
  • Event Host experience
  • Event security

Leadership Experience

  • Montgomery County Animal Shelter foster home and Pet Pals Youth Group Leader: 2011-2015
  • Operation Pets Alive, Facebook Administrator: 2014-2016
  • Licensed CPS Foster to Adopt Home, Foster advocate: 2010-2012

Timeline

Security

The Cynthia Woods Mitchell Pavilion
04.2023 - 10.2023

Funeral Services Assistant

Dignity Memorial
01.2022 - Current

Owner/Operator

Felecha's Residential Cleaning & Pet Services
01.2016 - Current

Medical Assistant/Receptionist/Clinical Liaison

Red Oak Psychiatry & Associates
01.1998 - 11.2009

High School Diploma -

Spring High School

47 credit hours in Applied Science -

North Harris Community College

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Felecha Freeman