Felecia Adams
Camp Springs,MD
Overview
5
5
years of professional experience
1
1
Certification
Work History
PATIENT SERVICE COORDINATOR
MedStar Health
02.2023 - Current
- Communicate effectively with patients via phone and in-person to schedule appointments, address concerns, and provide clear guidance on available services.
- Support patient access to care by verifying insurance, collecting co-payments, and ensuring accurate registration and demographic updates.
- Promote positive patient experiences by coordinating clinic flow, managing check-in/out procedures, and helping navigate follow-up care.
- Maintain organized and up-to-date electronic health records, reinforcing the importance of accurate documentation for quality care and community outreach efforts.
TRANSPORTER
MedStar Health
08.2022 - 09.2022
- Assisted in patient navigation by safely transporting individuals to and from appointments, supporting continuity of care across hospital departments.
- Responded promptly to patient transport requests, demonstrating empathy and professionalism during high-stress or vulnerable moments.
- Maintained infection control standards by thoroughly cleaning and sanitizing transport equipment after each use.
- Collaborated with nursing and clinical teams to ensure timely patient flow and support positive health outcomes.
UNIT SECRETARY
MedStar Health
08.2021 - 08.2021
- Registered new patients and updated discharged records, ensuring accurate documentation and smooth care transitions within the unit.
- Responded to patient requests and call systems with empathy and urgency, supporting patient comfort and satisfaction.
- Maintained and updated daily schedules, charts, and essential unit materials to support team coordination and efficient care delivery.
- Provided non-clinical support such as monitoring shared spaces and supplies, contributing to a safe and welcoming environment for patients and staff.
Community Health Worker
MedStar Health
05.2021 - 07.2021
- Supported various communities, provided local resources & system navigation, community outreach, worked with diverse populations and maintained cultural competency, assisted patients with navigating through the Healthcare systems and social services.
- Scheduled appointments and answered incoming calls to assist patients with access to vaccination services and general health information.
- Participated in home visits, door-to-door outreach, distributing flyers and educating residents on upcoming vaccine events to increase community participation.
- Coordinated logistics such as vaccine pickup and tote preparation to ensure organized, efficient delivery
Education
B.A. degree - undefined
SOJOURNER-DOUGLASS COLLEGE
Skills
- Achieved high levels of team cohesion through effective interpersonal skills Enhanced project success by implementing strategic communication practices Resolved complex issues through innovative problem-solving techniques Built a foundation of trust and respect that improved team dynamics Delivered consistent reliability and accountability in all responsibilities
Certification
- Mediator
- Medical Terminology
- Community Health Worker
- Wellness Coach
- CPR
- First Aid
COMMUNITY WORKER CERTIFICATION
EXP: 2027-05-31
Timeline
PATIENT SERVICE COORDINATOR
MedStar Health
02.2023 - Current
TRANSPORTER
MedStar Health
08.2022 - 09.2022
UNIT SECRETARY
MedStar Health
08.2021 - 08.2021
Community Health Worker
MedStar Health
05.2021 - 07.2021
B.A. degree - undefined
SOJOURNER-DOUGLASS COLLEGE