Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felecia Badowski

Oscoda,MI

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.

Overview

10
10
years of professional experience

Work History

Sales Consultant

Rxp Wireless
07.2017 - Current
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maximized customer retention by resolving issues quickly.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Cashier

KFC Taco Bell
01.2016 - 07.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.

Customer Service Representative

Kmart, Sears Holding
06.2013 - 12.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

High School Diploma -

John Glenn High School
Bay City, MI

Skills

  • Sales and Marketing
  • Instrumentation Calibration
  • Time Management
  • Prospecting and Cold Calling
  • Cash Register Operations
  • Special Requests
  • Customer Relationship Management
  • Suggestive Selling
  • Product and Service Knowledge
  • Serve Customers
  • Appointment Booking
  • Effective Listening and Communication
  • Restock Shelves

Timeline

Sales Consultant

Rxp Wireless
07.2017 - Current

Cashier

KFC Taco Bell
01.2016 - 07.2017

Customer Service Representative

Kmart, Sears Holding
06.2013 - 12.2015

High School Diploma -

John Glenn High School

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Felecia Badowski