Felecia Buckner
Canton,NC
Summary
With a proven track record at Townplace Suites Marriott, I enhanced housekeeping efficiency and reduced labor costs, showcasing my strong skills in staff management and customer service. My expertise in inventory control and dedication to maintaining high-quality standards have significantly improved guest satisfaction and operational productivity.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Executive of Housekeeping
Townplace Suites Marriott
08.2021 - Current
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Trained new staff members on proper cleaning techniques, ensuring consistent service quality.
- Conducted regular performance reviews for housekeeping staff, providing constructive feedback and guidance to help them achieve their professional development goals.
- Improved room turnaround times by implementing efficient cleaning procedures that maximized productivity while maintaining quality standards.
- Reduced turnover rates by fostering a positive work environment that encouraged open communication among staff members.
- Proactively addressed maintenance issues by coordinating closely with engineering teams, minimizing downtime in affected areas or rooms during repairs or upgrades while ensuring minimal disruption to guests'' stay experiences.
- Performed laundry cleaning services and mopped, swept and polished floor surfaces.
- Designed all housekeeping policies and procedures according to required standards and scheduled all rotational duties for staff.
- Oversaw laundry operations including linen inventory management and establishing best practices aimed at maintaining high-quality standards while containing costs.
- Established strong relationships with vendors to secure competitive pricing on supplies and equipment.
- Coordinated with front desk personnel to address guest concerns in a timely manner, enhancing overall customer experience.
- Ensured compliance with all relevant health and safety regulations by maintaining up-to-date knowledge of industry best practices and incorporating them into daily operations.
- Implemented inventory control systems to minimize waste and effectively manage supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Streamlined weekly cleaning schedule for at least 12 employees.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
Housekeeper
Country Inn Suites
06.2020 - 08.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Housekeeper
Red Roof
03.2017 - 06.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
High School Diploma -
Pisgah High School
Canton NC06-2008
Skills
- Customer service-focused
- Workload prioritization
- Hospitality background
- Health and safety
- Scheduling staff
- Room inspections
- Chemical handling
- Guest relations
- Task delegation
- Laundry services
- Supplies inventory
- Purchasing supplies
- Housekeeping
- Staff training and development
- Health and safety regulations
- Staff management
- Inventory control
- Quality assurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive of Housekeeping
Townplace Suites Marriott
08.2021 - Current
Housekeeper
Country Inn Suites
06.2020 - 08.2021
Housekeeper
Red Roof
03.2017 - 06.2020
High School Diploma -
Pisgah High School
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