Felecia Camacho
Killeen
Summary
Adept at navigating high-stress scenarios, I enhanced customer loyalty and streamlined dispute resolution at HSA Bank, Webster Bank. My mentoring in the ARMY boosted team efficiency, showcasing my critical thinking and active listening prowess. Proficient in data entry and Microsoft Excel, I consistently achieve beyond expectations, ensuring quality and precision in every task.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
HSA Bank, Webster Bank
11.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Culinary Specialist
ARMY
05.2016 - 05.2018
- Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
- Mentored junior culinary staff, fostering professional growth and supporting skill development.
- Conducted regular safety checks on kitchen equipment to ensure proper functionality and minimize downtime due to repairs or replacements.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Inspected deliveries for accuracy and safety.
Education
Associate of Applied Science - Social Work
Central Texas College
Killeen, TX05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Teamwork and collaboration
- Problem-solving
- Multitasking
Timeline
Customer Service Representative
HSA Bank, Webster Bank
11.2022 - 01.2023
Culinary Specialist
ARMY
05.2016 - 05.2018
Associate of Applied Science - Social Work
Central Texas College
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