Summary
Overview
Work History
Education
Skills
Timeline
Felecia Cook

Felecia Cook

Rex,GA

Summary

Solid record of accomplishing challenging delivery goals under tight deadlines to satisfy customers and enhance business operations. Knowledgeable about using equipment, tracking movements and organizing documents. Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Transportation Specialist

SkyHop Global
Forest Park, GA
03.2023 - Current
  • Maintained records of shipping documents including invoices, bills of lading, manifests.
  • Resolved customer complaints related to shipment delays or damages in an effective manner.
  • Ensured compliance with local, state, federal regulations regarding hazardous materials handling.
  • Provided training and guidance on proper techniques for loading cargo safely onto vehicles.
  • Communicated regularly with customers regarding changes in routes or estimated delivery times.
  • Generated reports detailing expenses incurred during the course of each month's operations.

Assistant Store Manager

Popeye's Restaurants
Stockbridge, GA
07.2022 - 03.2023
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Formed and sustained strategic relationships with clients.

Assistant Store Manager

Popeye's Restaurants
Altamonte Springs, FL
05.2014 - 06.2022
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Organized weekly meetings with department heads to review progress on key objectives.

Education

Associate of Technology - Pharmacy Technology

College of Medical And Dental, Atlanta, GA
06-1991

High School Diploma -

Campbell High, Fairburn, GA
06-1990

Skills

  • Shipping Documentation
  • Loading & Shipping Schedules
  • Delivery Issues Resolution
  • Problem Resolution
  • Time Management
  • 10-Key Skills
  • New Patient Chart Preparation
  • Medical Forms
  • Billing Oversight
  • Critical Thinker
  • Problem-Solving Skills
  • Data Screening
  • Data Input
  • Customer Service
  • Medical Terminology
  • Hipaa Compliance
  • Word Processing
  • Excellent Communication Skills
  • Data Accuracy
  • Inventory Review
  • Cash Handling
  • General Office Functions
  • Excel Spreadsheet Tracking
  • Ms Office
  • Attention To Detail
  • Database Management
  • Audit Processes
  • Quickbooks
  • Systems and software programs
  • Google Drive
  • Microsoft Office Suite
  • POS systems operations
  • Goals and performance
  • Problem analysis and resolution
  • Cost reduction
  • Clerical Support
  • Self-Motivated
  • MS Office
  • Multitasking Abilities
  • DOT compliance

Timeline

Transportation Specialist - SkyHop Global
03.2023 - Current
Assistant Store Manager - Popeye's Restaurants
07.2022 - 03.2023
Assistant Store Manager - Popeye's Restaurants
05.2014 - 06.2022
College of Medical And Dental - Associate of Technology, Pharmacy Technology
Campbell High - High School Diploma,
Felecia Cook