FELECIA GARCIA
Rowlett,TX
Summary
Team-oriented Sales Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic, and background mentoring team members in selling techniques. Deep knowledge in marketing and customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Nordstrom
DALLAS, TX
05.2021 - 05.2024
- Established clear expectations for quality control processes among staff members.
- Assisted in developing pricing strategies based on market research data and competitor analysis.
- Identified potential opportunities for new business development activities.
- Developed and implemented sales strategies to increase customer base.
- Managed inventory levels at store locations according to corporate guidelines.
- Attended trade shows, conferences, and other events as a representative of the company's brand.
- Utilized CRM software systems to track customer interactions.
- Oversaw hiring process for new personnel within the department.
- Resolved customer complaints efficiently and professionally.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Maintained relationships with customers through regular follow-up calls and emails.
Education
Some College (No Degree) - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Shrinkage Control
- Workflow Management
- Channel Management
- Sales team assistance
- Order Management
- Sales team oversight
- Customer Segmentation
- Staff Training
- Client acquisition
- Cold-calling
- Management Support
Certification
- CERTIFIED SALES AND CUSTOMER SERVICE ADVISOR
Timeline
Sales Supervisor
Nordstrom
05.2021 - 05.2024
Some College (No Degree) - Business Administration And Management
University of Phoenix
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