Hi, I’m
FELECIA HICKS
Outside Sales Representative/ Account Executive
Raleigh,NY
Summary
A Proven Sales Leader Who Applies Strategic Sales Techniques to Generate Revenue, Increase Market Share, and Maintain Beneficial Relationships Accomplished Salesperson with superior work ethic and creative revenue generation ideas. Offers 6+ years experience in diverse sales environments including Construction, Education Technology and Embalming. Able to work independently and exceed sales goals consistently. Exceptional communicator with demonstrated aptitude and success in fostering solid, value-based customer relationships.
Overview
9
years of professional experience
Work History
FTD
Field Business Consultant
02.2022 - 02.2023
Job overview
- Proficiently increased revenue by 15%, order volume, membership and sustained florist base of over 250 accounts
- Competently collected information about the client’s business through various methods, including shadowing, interviews, surveys, reading reports etc.
- Acted as a liaison between florists and FTD while acquiring new florists as per requirements
- Recommended and suggested to client’s ample justification and practical advice while ensuring compliance with the organization’s rules and regulations
RAM TOOL
Outside Sales Representative
07.2020 - 02.2021
Job overview
- Efficiently boosted market share penetration by 51% and revenue by 22%
- Successfully managed and increased revenue within existing accounts by 45%
- Specialized understanding of a variety of trades and how to best meet their needs with company product
- Created key relationships within the industry
NEXT LEVEL CUSTOMS
Manager/ Outside Sales Representative
01.2017 - 06.2020
Job overview
- Managed field time to help generate additional revenue by actively prospecting dealerships and adding additional 40% to total revenue first year.
- Increased revenue by calling past due accounts and successfully recovering those funds.
- Monitored employee productivity and optimized cost efficient measures
- Ensured that all administrative functions were handled including payroll, Account Receivables and Payables
- Wrote employee schedules and handled time off requests
- Managed 4 direct reports and defined employee functions to keep employees on task.
- Interviewed and hired additional staff as needed.
WEBASSIGN/CENGAGE LEARNING
Account Manager/Sales
01.2015 - 01.2017
Job overview
- Identified high-potential high-volume opportunities that increased market share by 48% and registration growth
- Highest percentage of registrations for entire Higher Ed Sales division fiscal year 2015-2016
- Drove registration growth by developing sell-through strategies and coordinating efforts of support resources to implement revenue growth strategies
- Engaged in face-to-face sales activities outside of office including campus visits, OER solution presentations, and providing market feedback to other departments regarding product effectiveness and strategies
- Worked with third-party partners to coordinate sales activities at shared accounts
- Identified and developed key relationships within university and college systems and maintained understanding of system driven projects and initiatives
THE EMBALMER’S SUPPLY
Outside Sales Representative
02.2014 - 05.2015
Job overview
- Increased revenue by 50% while driving market share penetration
- Called on funeral homes to develop relationships and identified need for Embalming Chemicals and Medical supplies
- Maintained quality relationships with established and prospective customers through effective call route planning, customer data integrity and other administrative duties
Education
NORTH CAROLINA STATE UNIVERSITYRaleigh, NC
Bachelor of Arts (BA) from Psychology
12.2002
Wedge Training
Skills
- Workflow Processes
- Planning and Execution
- Corrective Actions
- Interpersonal Communication Skills
- Salesforce
- Planning and Organization
- Critical Thinking
- Leadership
- Problem Solver
- Wedge Training
- Contract Negotiation
- Site Visits
ADDITIONAL WORK EXPERIENCE
- OFFICE DEPOT Territory Development Manager (2013-2013)
- REPUBLIC SERVICES OUTSIDE SALES (2012-2012)
- CHURCH MUTUAL INSURANCE Account Executive (2010-2012)
- LORILLARD TOBACCO COMPANY Sales Representative (2004-2008)
Timeline
Field Business Consultant
FTD
02.2022 - 02.2023
Outside Sales Representative
RAM TOOL
07.2020 - 02.2021
Manager/ Outside Sales Representative
NEXT LEVEL CUSTOMS
01.2017 - 06.2020
Account Manager/Sales
WEBASSIGN/CENGAGE LEARNING
01.2015 - 01.2017
Outside Sales Representative
THE EMBALMER’S SUPPLY
02.2014 - 05.2015
NORTH CAROLINA STATE UNIVERSITY
Bachelor of Arts (BA) from Psychology
Wedge Training
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