Summary
Overview
Work History
Education
Skills
Timeline
Generic
Felecia Kearney

Felecia Kearney

Morrisville,NC

Summary

Administrative Associate with extensive experience in patient services and healthcare operations. Expertise in office coordination, inventory management, scheduling, and insurance verification. Proficient in Microsoft Office Suite and electronic medical record systems, ensuring efficient office operations. Recognized for strong communication, problem-solving, and time management skills, contributing to team success.

Overview

11
11
years of professional experience

Work History

ADMINISTRATIVE ASSOCIATE

UNC Healthcare
06.2022 - Current
  • Directed incoming calls to appropriate departments and personnel.
  • Scheduled appointments while verifying insurance details.
  • Managed electronic health records with attention to confidentiality and accuracy.
  • Communicated effectively with patients and families regarding care procedures.
  • Answered customer inquiries via email or telephone in a timely manner while providing excellent customer service.

PATIENT ACCESS INTAKE SPECIALIST

UNC Healthcare
07.2021 - 01.2025
  • Verified insurance benefits and secured pre-authorizations prior to medical procedures.
  • Performed front desk duties, addressing inquiries and utilizing electronic medical record systems accurately.
  • Participated in applicant selection and interviewing panels while assisting with new employee training.

DEPARTMENT SECRETARY

Chesapeake Regional Medical Center
07.2020 - 07.2021
  • Scheduled and confirmed discharge transportation for patients.
  • Answered telephones to give information to patients, take messages, or transfer calls.

PATIENT SERVICE REPRESENTATIVE

AmerisourceBergen
09.2019 - 07.2020
  • Provided consultations for patients about their rights and services.
  • Answered patients' questions and fielded complaints.
  • Referred patients to appropriate professionals and services.
  • Educated patients and families on treatments, procedures, medications, continuing care, and community resources.

FRONT OFFICE TEAM LEAD

A.O.C.C
Charlotte, USA
11.2015 - 03.2019
  • Reviewed monthly statements to identify outstanding balances requiring collection processing.
  • Verified daily doctor schedules and insurance information for accuracy.
  • Checked claims for errors, corrected issues, and ensured timely mailing.
  • Scheduled patient appointments and procedures using NextGen software.
  • Processed patient prescriptions accurately within company system.
  • Trained new hires post-orientation to ensure operational readiness.

PATIENT SERVICE REPRESENTATIVE

Children's Hospital of The King's Daughters
06.2014 - 08.2015
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Scheduled patient appointment and procedures with Nextgen.
  • Checked claims for errors, corrected issues and mailed out in a timely manner.
  • Ran credit card batches and balanced deposits on a daily basis.
  • Referred patients to appropriate professionals and services.
  • Checked daily doctor schedules and verified insurance.

Education

High School Diploma -

Indian River High School
Chesapeake, VA
01.1990

Skills

  • Office supplies management
  • Microsoft Office Suite proficiency
  • Appointment scheduling and insurance verification
  • Electronic medical records systems
  • Patient intake and registration
  • Staff training and onboarding
  • Customer service and communication

Timeline

ADMINISTRATIVE ASSOCIATE

UNC Healthcare
06.2022 - Current

PATIENT ACCESS INTAKE SPECIALIST

UNC Healthcare
07.2021 - 01.2025

DEPARTMENT SECRETARY

Chesapeake Regional Medical Center
07.2020 - 07.2021

PATIENT SERVICE REPRESENTATIVE

AmerisourceBergen
09.2019 - 07.2020

FRONT OFFICE TEAM LEAD

A.O.C.C
11.2015 - 03.2019

PATIENT SERVICE REPRESENTATIVE

Children's Hospital of The King's Daughters
06.2014 - 08.2015

High School Diploma -

Indian River High School

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