Felecia McKnight
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administrative Assistant III
MD National Capital Park And Planning Commission
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Information Governance and Records Manager
Wilmer Hale
05.2012 - Current
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Forwarded documents requiring legal review to [Type] department to obtain instructions for subsequent document resolution.
- Maintained [Type] department document tracking database to follow documents' migration through processing sequence.
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Managed file archival and information retrievals.
- Converted documents from one application to another.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Identified areas of weakness and recommended or implemented process improvements.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Established, improved and reinforced document management systems to handle current and expected requirements.
Regional Records Manager
Foley & Lardner
04.2005 - 04.2012
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Forwarded documents requiring legal review to [Type] department to obtain instructions for subsequent document resolution.
- Maintained [Type] department document tracking database to follow documents' migration through processing sequence.
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Managed file archival and information retrievals.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Managed training courses, setup and maintenance for document control systems.
Records Manager
Mayer Brown
01.2002 - 04.2007
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Forwarded documents requiring legal review to [Type] department to obtain instructions for subsequent document resolution.
- Maintained [Type] department document tracking database to follow documents' migration through processing sequence.
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
Records Supervisor / Litigation Support Supervisor
Howrey Simon
02.1997 - 02.2002
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
No Degree -
Anne Arundel Community College
Arnold, MDSkills
- Multi-Line Phone Systems
- Compensation and Benefits
- Data Entry Documentation
- Cash Deposit Preparation
- Records Management
- Database Administration
- Grammar
- Data Management
- Project Management
- Critical Thinking
- Staff Motivation
- iManage Proficiency
- Records Management Systems
Accomplishments
ITIL Certifications
EDGE Award
Certification
IGP
Timeline
Information Governance and Records Manager
Wilmer Hale
05.2012 - Current
Regional Records Manager
Foley & Lardner
04.2005 - 04.2012
Records Manager
Mayer Brown
01.2002 - 04.2007
Records Supervisor / Litigation Support Supervisor
Howrey Simon
02.1997 - 02.2002
Administrative Assistant III
MD National Capital Park And Planning Commission
No Degree -
Anne Arundel Community College
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