Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Awards
Timeline
Generic

Felecia Mowatt-Drogalis

Auburn,New York

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Personal Banker

KeyBank
Weedsport, NY
12.2023 - Current
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
  • Conducted account openings and closings for clients.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.
  • Advised customers on various financial products available from the bank.
  • Promoted additional bank services through personal contact with customers.
  • Monitored changes in laws related to banking policies and procedures.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Cross-sold banking products such as credit cards, loans and investments.

Universal Banker

M&T Bank
Skaneateles, New York
10.2020 - 12.2023
  • Conducted account reviews for customers to ensure their financial needs were met through appropriate products or services offered by the bank
  • Verified identity documents such as driver's licenses or passports when opening new accounts according to federal regulations
  • Enforced security protocols including verifying signatures on checks and following proper identification procedures for large cash transactions
  • Demonstrated strong interpersonal skills while working collaboratively with fellow team members to ensure timely completion of tasks
  • Identified opportunities for cross-selling additional products through interactions with clients during daily operations
  • Assisted customers in opening new accounts and provided detailed information on available banking services
  • Successfully completed Bank Secrecy Act training course covering topics such as Currency Transaction Reporting
  • Regularly attended training sessions focused on improving knowledge about financial products and services offered by the bank
  • Developed an understanding of compliance policies related to banking regulations such as Anti-Money Laundering laws
  • Consistently met established goals for sales referrals of additional bank products or services.

Night Auditor / Front Desk

Best Western Hotel & Suites
St Augustine, Florida
11.2015 - 08.2016
  • Processed cash deposits, withdrawals, transfers, loan payments and check cashing efficiently and accurately
  • Ensured compliance with safety regulations and company policies related to front desk operations
  • Responded promptly to emails from customers regarding bookings and other queries
  • Ensured accurate collection of payment upon check-in through use of proper cash handling techniques
  • Provided exceptional customer service to all guests and ensured their satisfaction throughout their stay
  • Maintained a professional and friendly demeanor while answering incoming calls, responding to inquiries, taking reservations, and providing information about the hotel services
  • Greeted guests upon arrival and provided assistance with check-in and check-out procedures
  • Balanced accounts receivable ledger for end-of-day reporting purposes
  • Collaborated with Housekeeping staff to ensure cleanliness of guest rooms prior to check-in times
  • Processed guest payments accurately by using the property management system and other software applications
  • Performed daily audit of cash drawer, credit card transactions, and account postings.

Restaurant Manager

Jimmy Buffet's Margaritaville
Montego Bay, Jamaica
01.2012 - 10.2015
  • Organized and conducted pre-shift meetings to review specials, menu changes, and house counts
  • Implemented cost-effective methods of inventory management
  • Organized and delegated tasks to staff members, monitored performance and provided constructive feedback
  • Facilitated team meetings to ensure staff remained informed of changes
  • Resolved conflicts among employees in an effective manner
  • Supervised sales generation and year-on-year profit growth
  • Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards
  • Provided leadership by setting clear expectations for team members
  • Facilitated regular meetings with staff members to discuss progress towards goals
  • Performed daily inspections of the facility to ensure cleanliness standards were met.

Cargo Agent

Caribbean Airlines (Formerly Air Jamaica)
Montego Bay, Jamaica
01.2009 - 01.2010
  • Maintained a high level of customer service by addressing patron complaints promptly and professionally
  • Recruited, trained, evaluated, scheduled and supervised all restaurant personnel
  • Monitored cash handling procedures to accurately charge customers
  • Defined and updated restaurant policies and procedures
  • Operated computerized tracking systems to monitor the progress of cargo shipments from origin to destination
  • Provided customer service to vendors, suppliers, and other stakeholders regarding the status of their cargo
  • Maintained records of shipment manifests, invoices, bills of lading, customs documents and other related paperwork
  • Adhered strictly to company policies related to security clearance procedures for cargo shipments
  • Responded promptly to customer inquiries concerning shipment arrivals and departures
  • Managed warehouse inventory by receiving, storing, retrieving and distributing items according to established procedures.

Education

Bachelor of Science (B.S.) in Public Relations - Candidate

SUNY Empire State College
New York
06.2028

Certification in Supervisory Management -

University of The West Indies
Jamaica
07.2008

Diploma in Hospitality and Tourism Management -

Montego Bay Community College
Jamaica
07.2006

Skills

  • Cash Handling
  • Financial Advisement
  • Customer Outreach & Relationship
  • Consumer Lending and Sales
  • Leadership & Communication
  • Public Speaking
  • Writing

Certification

  • Notary Public
  • NMLS

Personal Information

Title: Notary Public / Loan Officer

Awards

  • Nourishing Tomorrow's Leaders 2023
  • New Customer Engagement Sales
  • Top Credit Card Sales
  • Valedictorian

Timeline

Personal Banker

KeyBank
12.2023 - Current

Universal Banker

M&T Bank
10.2020 - 12.2023

Night Auditor / Front Desk

Best Western Hotel & Suites
11.2015 - 08.2016

Restaurant Manager

Jimmy Buffet's Margaritaville
01.2012 - 10.2015

Cargo Agent

Caribbean Airlines (Formerly Air Jamaica)
01.2009 - 01.2010

Bachelor of Science (B.S.) in Public Relations - Candidate

SUNY Empire State College

Certification in Supervisory Management -

University of The West Indies

Diploma in Hospitality and Tourism Management -

Montego Bay Community College

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Felecia Mowatt-Drogalis