Felecia Paulk-Smart

Works as part of a team to maintains design and build Epic Inpatient application. Participates in development, upgrades, and support of the Epic application. Ability to share knowledge with co-workers and client base. Offer solutions to request from team leaders and managers surrounding documentation standards, efficiency, quality, reporting and/or system updates. Work close with training team to ensure a learning approach in achieving knowledge proficiency in the Epic application from a functional and build perspective. Contributes to team knowledge by engaging in critical thinking and analysis to seek and solve problems. Participates and leads application and integrated testing. Appropriately uses Data Courier to migrate build between environments. Participates in On Call according to need.

Dorothy/Comfort Credentialed Trainer (Hybrid/Remote)

. Preparing training material for trainers as well as

end users such as outlines, ppt, exercise booklets, QSGs, etc. Worked with team coordinators to ensure Successful login on training computers as well as hospital provided laptops.

Assisted with critiquing teach backs as a seasoned CT.

Provided Training for classroom of up to 30 super users/end users

- (Inpatient Clindoc/LTC/Acute Therapy/CCM/Help Desk (Go Live w/extension)

Credentialed Trainer/Go Live Support

Credentialed in Home Health/ Hospice Business (Intake, Registration, and Scheduling), Home Health and Hospice Clinical, Inpatient/Acute Rehab (IRF), CoCM

Providing Facilitated, Virtual, and Instructor Led training to Super Users, EITs, and End Users

Credentialed Trainer/Go Live Support Remote/Virtual

Training Clindoc/Inpatient including Inpatient Therapy/Rehab

Assisted PT w/ testing curriculum. Preparing training material for trainers as well as

end users such as outlines, ppt, exercise booklets, QSGs, etc. Worked with team coordinators to ensure Successful login on training computers as well as hospital provided laptops.

Assisted with critiquing teach backs as a seasoned CT.

Provided Training for classroom of 30 Super Users

• Clindoc/Orders/Inpatient (Acute) Rehabilitation
• Created and updated training materials including curriculum, exercise booklets, tip sheets, QSGs
• Worked with PTs/IDs and other SMEs to ensure appropriate workflow scenarios
• Successfully assisted with mentoring and preparing inexperienced internals for Credentialing
• Recorded/Created Elearnings for training.

Assisted with preparing and updating training curriculum, Exercise Booklets EUPAs. Train Super users, and end users. Provide ATE support at Go Live. Extended to provide Help Desk support at Go Live and Post Go Live

Provided training for Clindoc, CCM, Inpatient Rehab, and Orders application.

Assisted with developing and updating training materials, EUPAs. QSGs, and Tip sheets Train Super users and end users, clinical and non-clinical

Clindoc, (including Inpatient Therapy) Credentialed Trainer

Assisted PT w/ testing curriculum. Preparing training material for trainers as well as end users such as outlines, ppt, exercise booklets, QSGs, etc. Worked with team coordinators to ensure successful login on training computers as well as hospital provided laptops.

Assisted with critiquing teach backs as a seasoned CT. Provided Training for classroom of 30+ Super Users and End Users

Credentialed Trainer (Clindoc/Ambulatory)

Provided EMR training and support to Super users/end users in classroom settings of 5-12 users as well as 1:1 support to Providers in Personalization Lab.

Focused on ways to engage my trainees and make learning easy and interesting, keeping night classes fun and energetic. Maintaining positive atmosphere and training environment.

• Clindoc and Ambulatory Application
• Provides training for Super users/end users in classroom settings of 15-25

• CT
• Provider/Non Provider classroom training
• Gained knowledge of organizational and departmental workflows and end user objectives
• Utilized my skills to understand and interpret clinical and non-clinical workflows, processes, and terminology in order to translate information into educationally sound training content
• Maintain policies and Best Practice methods as it pertains to documentation
• Administer end user proficiency assessments to provide confirmation that objectives were met or to identify learning needs
• Communicate training environment issues or curriculum updates to the principle trainers
• Provide onsite go-live support and Command Center/Help Desk support
• Review new application enhancements/upgrades and assisting in development of implementation plans
• Provided training for Super users/end users in classroom settings of 5-20 trainees
• Received evaluations reporting my ability to engage my trainees, make learning easy and interesting, keeping night classes fun and energetic, and was also audited by leadership who described my class as “a delight and refreshing"
• Received evaluations from trainees who reported their anxiety regarding this new EMR system was relieved after taking my class
• Clinic Managers attending my class reported their staff recommended my class
• I also had the opportunity to train and be trainer B for Bones Application and support Beaker for Go Live.

• Provided Ambulatory ATE support to physicians in outpatient clinics and offices, also assisted MAs in areas of needed additional instruction -Assisted in making the transition easier by understanding the language and needs of the physicians and also ensuring that the changes would help them to better utilize their time in an busy office setting where time is very restricted.

• Deficiency Free” CHAP Survey 2017
• Managing day to day operations of clinical and business, including providing education and training to new hires and ongoing education and training to 25+ current staff to ensure compliance regarding documentation, adherence to policy and procedures, and best practices in the health care settings we serve
• Managing productivity, staffing as it relates to labor costs, as well as managing and promoting growth and development through continued education to our vendors and the community, sales strategy, and marketing
• Partnering with community agencies such as hospitals, LTACs, SNFs, Primary Care Physicians, and ALFs to provided necessary education and training to their staff and to establish and secure referral sources and maintain account management along with the marketing team
• Managing the budget and ensuring overall compliance with the federal regulatory and state standards
• Maintaining a "survey ready" agency at all times
• Recently received 2017 “Deficiency Free” CHAP survey

2015 Director of Clinical Services of the Year award

Managed a team of RNs, LPNs, CNA, Volunteers, Chaplains, Social Worker, Medical Records, administrative team. Monitored quality and content of documentation and care provided while maintaining compliance. Ensured adequate staffing required to provide work/life balance and quality care. Provided training and education to ensure team was up to date on most current information and inspected via auditing that expectations were being met. Evaluations were quarterly to ensure continued progress.

Credentialed in Inpatient application (Via Grady Hospital for Hospice IPU implementation) and responsible for navigating through the system to support the hospice/Inpatient workflow. Provided training to hospice staff end users who would share EMR with hospital inpatient staff. Understood and interpreted clinical and non-clinical workflows, processes, and terminology in order to translate information into educationally sound training content Maintain policy and procedure as related to documentation during training Train end users in the classroom Administer end user proficiency assessments. Communicate training environment issues or curriculum updates to the principle trainers Working with development team throughout entire cycle from planning to Go Live. Providing training of the EPIC application to clinicians and physicians (Nurses, Social Workers, and Case managers) and other end users in groups of 10 to 15 utilizing strong oral and written communication skills, as well as organizational skills. Providing one-on-one guidance with physicians, nurses, and other staff to assist with questions or procedures Identify and resolve issues to client staff Maintain a flexible, calm demeanor and operate as a point of escalation contact. Worked in collaboration with the development and management team and other coordinators and teams, Understood and was able to teach and demonstrate to the adult learners and be available as an ongoing source of content and support. I have also worked with the implementation team and participated in discussions with hospital designees regarding the content build as it related to orders, inpatient, and ER, as well as policies and procedures that would be relevant. Collaborated with team regarding workflow processes and tip sheets for staff and identification of super users.