Felecia Rodriguez
Cleburne,TX
Summary
Healthcare professional with solid track record in administrative roles, prepared for dynamic healthcare environments. Known for effectively managing patient records and supporting medical staff to improve operational efficiency. Valued for reliability and adaptability, fostering cooperative team atmosphere and delivering consistent results.
Experienced with office management, student interaction, and administrative support. Utilizes communication and organizational skills to enhance school operations and ensure welcoming environment. Track record of efficiently managing front desk activities, maintaining positive relations, and supporting staff and students.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
12
12
years of professional experience
Work History
Unit Secretary, OB Triage
John Peter Smith Hospital
10.2023 - 11.2025
- Managed patient records and ensured timely updates in electronic health systems.
- Coordinated communication between healthcare staff and patients to facilitate smooth operations.
- Provided clerical support, including filing, data entry, and inventory management of office supplies.
- Monitored incoming correspondence and prioritized urgent requests for prompt attention.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Patient Access Representative
John Peter Smith Hospital
02.2017 - 05.2023
- Streamlined patient registration processes, enhancing overall efficiency and reducing wait times.
- Facilitated insurance verification, ensuring accurate coverage and minimizing billing discrepancies.
- Developed training materials for new staff, improving onboarding experience and operational consistency.
- Collaborated with clinical teams to address patient needs, fostering a supportive healthcare environment.
- Mentored junior representatives on best practices for patient interactions and service excellence.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
School Receptionist
Cleburne ISD
09.2013 - 10.2016
- Managed front desk operations, ensuring efficient visitor check-in and communication.
- Coordinated scheduling for school events, meetings, and appointments with staff and parents.
- Maintained accurate student records and attendance logs using district management systems.
- Assisted in resolving parent inquiries, providing timely information regarding school policies and procedures.
- Streamlined communication between departments, improving response times for internal requests.
- Supported student enrollment processes by accurately collecting and organizing required documentation.
- Facilitated timely distribution of important notices from administration to parents via email or traditional mailings.
- Handled confidential information with discretion while working closely with school counselors on student matters.
- Improved school security by diligently monitoring visitor access and implementing sign-in procedures.
- Contributed to a welcoming environment with professional demeanor and excellent customer service skills.
Education
High School Diploma -
Cleburne High School
Cleburne, TexasSkills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- HIPAA compliance
- Patient chart maintenance
- Unit secretary training
- Patient data confidentiality
- Clinical support
- Conflict resolution techniques
Timeline
Unit Secretary, OB Triage
John Peter Smith Hospital
10.2023 - 11.2025
Patient Access Representative
John Peter Smith Hospital
02.2017 - 05.2023
School Receptionist
Cleburne ISD
09.2013 - 10.2016
High School Diploma -
Cleburne High School