Felecia Sanders
Dallas
Summary
Dynamic professional with extensive experience as a Remedial Massage Therapist at I Stretch DFW, adept in project management and customer service. Proven ability to create personalized treatment plans and enhance client satisfaction through effective communication and problem-solving skills. Committed to maintaining compliance and delivering exceptional care in a fast-paced environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remedial Massage Therapist
I Stretch DFW
Dallas
08.2019 - 01.2025
- Assessed client needs and created personalized treatment plans.
- Maintained accurate client records and treatment documentation.
- Ensured a clean, safe, and welcoming massage therapy environment.
- Performed deep tissue massages, trigger point therapy, myofascial release techniques, lymphatic drainage and other specialized modalities.
- Ordered supplies as needed for efficient operations within the clinic setting.
- Managed bookings efficiently while ensuring availability for new or existing clients.
- Utilized various types of equipment such as hot stones, foam rollers or bolsters during treatments.
- Demonstrated knowledge of anatomy, physiology, pathology and contraindications associated with massage therapy.
- Ensured compliance with local, state, and federal regulations regarding massage therapy practice.
- Completed in-depth training in massage practices and used latest techniques for best results.
Store Supervisor
Payless Shoe source
Dallas
06.2016 - 10.2018
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated restocking efforts effectively.
- Implemented promotional displays to enhance product visibility and drive sales.
- Collaborated with management to develop effective sales strategies for store growth.
- Answered customer queries and complaints and provided prompt solutions.
- Maintained records of items shipped, received, or transferred to another location.
- Directed and supervised staff performance.
- Analyzed sales data to identify trends and adjust stocking levels accordingly.
- Maintained updated records on product deliveries, returns, damages.
- Supervised work of cashiers, training new team members and monitoring performance.
Insurance benefits manager
Connextions
Irving
01.2013 - 05.2014
- Analyzed benefits data to ensure regulatory compliance.
- Collaborated with HR to resolve employee inquiries regarding benefits.
- Executed daily responsibilities with accuracy and efficiency.
- Assisted customers with prescription refills and health care product requests.
- Received calls from healthcare professionals requesting medication information.
- Delivered courteous service to customers via phone, email, and chat.
- Provided knowledgeable assistance for routine inquiries and service complaints.
- Engaged customers to identify needs, resolve issues, and address product questions.
Education
Some College (No Degree) - Real Estate Sales
Keller Williams Realty
Dallas, TX08-2025
High School Diploma -
Central High School
Kansas City, MO05-2010
Skills
- Project management
- Customer service
- Sales strategy
- Data analysis
- Problem solving
- Critical thinking
- Time management
- Computer proficiency
Certification
- The Principles of Real Estate
- Introduction of Project Management
- IBM Project Manager specialization
Timeline
Remedial Massage Therapist
I Stretch DFW
08.2019 - 01.2025
Store Supervisor
Payless Shoe source
06.2016 - 10.2018
Insurance benefits manager
Connextions
01.2013 - 05.2014
Some College (No Degree) - Real Estate Sales
Keller Williams Realty
High School Diploma -
Central High School