Summary
Overview
Work History
Education
Skills
CNA, Medical Assistant
Work Availability
Timeline
Generic

Felecia Starks

Customer Service
Newport News,VA

Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work History

Financial Aid Office Assistant

Touro College
Brooklyn, NY
08.2013 - 06.2016
  • Counseled students and parents about financial aid options and program details.
  • Performed needs analysis of applications, accounting for financial and FASA background information.
  • Processed unique financial aid profiles for undergrad and post-grad applications.
  • Led social media outreach programs, informing prospective students of available financial aid programs.
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Managed over 60 customer calls per day.

Home Health Aide

Geriatric Resources
Brooklyn, NY
01.2006 - 12.2011
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Administered medication as directed by physician.
  • Completed medical and program reports and maintained records following clinic standard operating procedures.
  • Maintained 2 families monthly.

Assistant Lab Technician

Warren & Panzer Environmental
New York, NY
11.2009 - 11.2010
  • Oversaw items in inventory and reordered before supplies diminished.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Maintained documentation on tests performed in lab.
  • Managed 20 customer calls per day.

Education

Associate of Applied Science - Medical Insurance Coding

Thomas Nelson Community College
Hampton, VA
08.2019 - 08.2021

Bachelor of Science - Social Sciences Education

Touro College
New York, NY
08.2012 - 06.2016

Skills

Clerical skills

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CNA, Medical Assistant

While I was caring for patients I obtained Licenses for Medical Assisting and CNA to be able to work in Nursing Homes.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Associate of Applied Science - Medical Insurance Coding

Thomas Nelson Community College
08.2019 - 08.2021

Financial Aid Office Assistant

Touro College
08.2013 - 06.2016

Bachelor of Science - Social Sciences Education

Touro College
08.2012 - 06.2016

Assistant Lab Technician

Warren & Panzer Environmental
11.2009 - 11.2010

Home Health Aide

Geriatric Resources
01.2006 - 12.2011

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Felecia StarksCustomer Service