Felecia Starks
Customer Service
Newport News,VA
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Financial Aid Office Assistant
Touro College
Brooklyn, NY
08.2013 - 06.2016
- Counseled students and parents about financial aid options and program details.
- Performed needs analysis of applications, accounting for financial and FASA background information.
- Processed unique financial aid profiles for undergrad and post-grad applications.
- Led social media outreach programs, informing prospective students of available financial aid programs.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Managed over 60 customer calls per day.
Home Health Aide
Geriatric Resources
Brooklyn, NY
01.2006 - 12.2011
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Administered medication as directed by physician.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Maintained 2 families monthly.
Assistant Lab Technician
Warren & Panzer Environmental
New York, NY
11.2009 - 11.2010
- Oversaw items in inventory and reordered before supplies diminished.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Calibrated and maintained instruments to keep equipment fully operational.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Managed 20 customer calls per day.
Education
Associate of Applied Science - Medical Insurance Coding
Thomas Nelson Community College
Hampton, VA 08.2019 - 08.2021
Bachelor of Science - Social Sciences Education
Touro College
New York, NY 08.2012 - 06.2016
Skills
Clerical skills
Scheduling
60 WPM typing speed
Database administration
Recordkeeping
Tuition assistance
Customer relations and communications
Microsoft Word ,Excell, Powerpoint
CNA, Medical Assistant
While I was caring for patients I obtained Licenses for Medical Assisting and CNA to be able to work in Nursing Homes.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate of Applied Science - Medical Insurance Coding
Thomas Nelson Community College
08.2019 - 08.2021
Financial Aid Office Assistant
Touro College
08.2013 - 06.2016
Bachelor of Science - Social Sciences Education
Touro College
08.2012 - 06.2016
Assistant Lab Technician
Warren & Panzer Environmental
11.2009 - 11.2010
Home Health Aide
Geriatric Resources
01.2006 - 12.2011