FELECIA WARD
McDonough,Georgia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
RESOURCE COORDINATOR
HUMANA/CENTERWELL
03.2022 - Current
- Receive patient referrals from Doctors, Nurse Practitioners, and Clinic staff for Assist with community resources such as housing, food, transportation, financial assistance, in home and nutrition services Determine SDOH Complete initial assessment on senior and disabled patients, enroll in resource coordination for services Advocate on patient's behalf within the community and other agencies as needed Coordinate Community Resources for seniors and disabled patients
- Streamlined communication between departments for improved project efficiency and timely completion.
- Collaborated with cross-functional teams to ensure seamless coordination of resources and deadlines.
- Implemented resource management software to centralize information and improve overall visibility into project progress.
- Developed a comprehensive database of available resources, enabling quick identification and allocation during project planning stages.
CASE MANAGER
DEKALB COUNTY SENIOR SERVICES
03.2021 - 03.2022
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
CARE MANAGER/INFORMATION AND REFERRAL SPECIALIST
COBB COUNTY SENIOR SERVICES
04.2002 - 02.2022
- Enhanced patient care by developing and implementing individualized care plans.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Implemented evidence-based interventions for diverse populations, supporting culturally competent care delivery practices.
- Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
- Evaluated program effectiveness using quality indicators such as patient satisfaction surveys and outcome measures data analysis results.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Maintained detailed records in compliance with agency standards and regulations.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assessed clients and developed plans to meet needs.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
Education
Certificate - Geriatric Case Management
Boston State University
06.2011
Masters of Human Services - Human Services
Capella University
Minneapolis, MN12.2010
Certificate - Gerontology
Kennesaw State University
Kennesaw, GA06.2004
Bachelor of Arts - Sociology
Valdosta State University
Valdosta, GA12.1994
Skills
- Client Relations
- Meeting Facilitation
- Resource Allocation
- Conflict Resolution
- Technical Knowledge
- Policy Implementation
- Project Management
- Problem Solving
- Organizational Skills
- Decision Making
- Multitasking Abilities
Certification
AIRS Certified in State of Georgia as Information and Referral Specialist
Accomplishments
- Advocacy
- Resource Coordination
- Care Support Management
- Service Monitoring
- Ongoing and Intensive Case Management
- Interviewing Low Income Families for Subsidized Housing
- Care Planning Advocacy
Timeline
RESOURCE COORDINATOR
HUMANA/CENTERWELL
03.2022 - Current
CASE MANAGER
DEKALB COUNTY SENIOR SERVICES
03.2021 - 03.2022
CARE MANAGER/INFORMATION AND REFERRAL SPECIALIST
COBB COUNTY SENIOR SERVICES
04.2002 - 02.2022
Certificate - Geriatric Case Management
Boston State University
Masters of Human Services - Human Services
Capella University
Certificate - Gerontology
Kennesaw State University
Bachelor of Arts - Sociology
Valdosta State University
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