Felecia White
Hopkinsville,KY
Summary
- Proficient in addressing and resolving issues with dissatisfied clients, contributing to increased loyalty. Demonstrated ability to coach and mentor new team members, improving overall team efficiency. Utilizes strong problem-solving skills to navigate complex client situations. Dedicated to creating a supportive and effective workplace culture.
- Possesses strong aptitude for effective communication and meticulous organization.
- Proficient in handling diverse responsibilities simultaneously while ensuring timely completion.
- Consistently delivered accurate results despite interruptions and simultaneous responsibilities
- Expert in client engagement and project oversight, leveraging strong communication skills to connect with technology and business leaders. History of successful project management, leading to improved client outcomes and satisfaction. Focused on actionable results and strategic collaboration to enhance overall project success.
Overview
27
27
years of professional experience
Work History
Medical Records Coordinator
Christian Care Communities
11.2024 - Current
- Coordinated patient record management to ensure compliance with healthcare regulations.
- Implemented electronic health record systems to enhance data accessibility and accuracy.
- Trained staff on medical record protocols and best practices for data entry.
- Audited medical records for completeness, ensuring adherence to organizational standards.
- Collaborated with healthcare teams to streamline information sharing across departments.
Accounts Payable Coordinator
Christian Care Communities
07.2024 - 11.2024
- Processed and reviewed invoices for timely payment, ensuring compliance with organizational policies.
- Collaborated with vendors to resolve discrepancies, enhancing relationships and streamlining communication.
- Managed end-to-end accounts payable transactions, maintaining accuracy and efficiency in financial records.
- Implemented improvements to invoice processing workflows, increasing overall departmental productivity.
- Analyzed expenses and budget reports, providing insights to support financial decision-making processes.
Senior Operations Analyst
Bank of America
01.1999 - 09.2017
- Evaluated failures in operational processes and conducted root cause analysis to find problem sources.
- Worked with managers and employees to evaluate business processes and focus analysis on key areas.
- Answered phones and performed clerical office functions.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement our program initiatives.
- Planned meetings and prepared conference rooms.
- Maintained all office files, both electronic and hard copies.
- Worked in a professional and respectful manner to handle all client, vendor and public guest requirements.
Education
Bachelor of Science - Child development/English
Texas Woman's University
Denton, TXSkills
- Customer service expertise Research and reporting Management skills Problem solving
- Microsoft Office applications Data entry Presentation development
References
References available upon request
Timeline
Medical Records Coordinator
Christian Care Communities
11.2024 - Current
Accounts Payable Coordinator
Christian Care Communities
07.2024 - 11.2024
Senior Operations Analyst
Bank of America
01.1999 - 09.2017
Bachelor of Science - Child development/English
Texas Woman's University