Felecia Worthington

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
• Followed document protocols to safeguard confidentiality of patient records.
• Kept current with literature and felid advancements to advocate to and for patients.

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
• Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.

• Assisted patients in filling out check-in and payment paperwork.
• Took copayments and compiled daily financial records.
• Used epic to schedule appointments.
• Balanced deposits and credit card payments each day.
• Compiled and reviewed medical charts.
• Reviewed and corrected claim errors to facilitate smooth processing.
• Explained plans for treatment and payment options.
• Reviewed daily care slips for doctors.
• Followed document protocols to safeguard confidentiality of patient records.
• Facilitated communication between patients and various departments and staff.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Organized patient records and database to facilitate information storage and retrieval.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Kept current with literature and felid advancements to advocate to and for patients.
• Handled [130] calls per day to address customer inquiries and concerns

• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
• Set up procedures appointments with customers.
• Worked with manager and supervisor to plan and coordinate production schedules.
• Developed and implemented scheduling policies.
• Scheduled procedures, surgeries and doctor appointments for average of [150] patients per daily.
• Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Processed and approved all scheduling changes to executive calendars by using epic, Cadence, novell, IDX.
• Prearranged equipment for production to keep tasks and workers on schedule.
• Requisitioned materials to restock inventory and obtain goods for office supplies production.

Perform patient care( Foley Care, Art lines, Hanging Iv bags, etc.

charting vital, glucose, I & O

Assisting with procedures

order supplies

answer phones