Felecia R. Brunson

Process hard drives in when handed off by a CE

Process media in when sent to process for up coming Disaster Recovery

Complete daily shift to shift turnover

Escorts client when entering Data Center

• Duties include working with clients and co-workers, making sure accounts are, processed in and out correctly
• Perform inventory and audits when required too
• Prepare monthly reports for client accounts
• Assist analysis when needed, prepare for disaster recovery for accounts making sure, all media is located and sent out
• Help, prepare media for destruction when informed by analysis and management.
• Cover shifts, when needed
• Verified accounts had all of the correct information to be closed out
• Made daily schedule
• Assist other co-workers in varies departments when help was needed
• Handled varies calls per month to address customer inquiries and concerns
• Delivered exceptional level of service to each customer by listening to concerns and answering questions
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
• Prepared variety of different written communications, reports and documents to ensure smooth operations
• Developed and maintained courteous and effective working relationships
• Maintained excellent attendance record, consistently arriving to work on time
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

• Duties include working with clients and co-workers, making sure accounts are, processed in and out correctly
• Perform inventory and audits when required too
• Prepare monthly reports for client accounts
• Prepare daily schedule and monthly reports for management
• Assist analysis when needed, prepare for disaster recovery for accounts making sure, all media is located and sent out
• Help, out with destruction when informed by analysis and management
• Cover shifts, when needed
• Made daily schedule
• Verified accounts had all of correct information to be closed out
• Assist other co-workers in varies departments when help was needed
• Handled varies calls per month to address customer inquiries and concerns
• Delivered exceptional level of service to each customer by listening to concerns and answering questions
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
• Prepared variety of different written communications, reports and documents to ensure smooth operations
• Developed and maintained courteous and effective working relationships
• Maintained excellent attendance record, consistently arriving to work on time
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor