Felesha Holmes
Spotsylvania,VA
Summary
Results-driven professional in the staffing industry with over eleven years of expertise in business-to-business sales, negotiation, and order fulfillment. Expertise includes managing full-cycle recruitment processes and comprehensive sales cycles, effectively addressing the needs of clients and talent from initial outreach to successful contract closure. Recognized for exceptional communication, interpersonal, organizational, and leadership abilities that cultivate strong relationships and drive team success. Proficient in leveraging industry-specific software applications, including Google Workforce, Microsoft Office Suite, and various social media platforms to optimize operational efficiency.
Overview
19
19
years of professional experience
Work History
Senior Staffing Manager
Randstad
03.2012 - Current
- Orchestrate full-cycle recruitment, leveraging diverse strategies, including job postings, sourcing, job fairs, and community engagement, to build robust candidate pipelines, and seamless onboarding.
- Cultivate and maintain robust relationships with hiring managers through multi-channel communication (phone, text, email, social media, and in-person) to ensure alignment on talent needs.
- Direct high-volume account management, executing a monthly touchpoint cycle for a portfolio of 90-125 accounts via cold calls, in-person visits, networking, and targeting mailings to drive business development.
- Strategically negotiate pricing and contract terms to ensure maximum profitability and delivery of high-quality staffing solutions.
- Streamline recruitment processes, consistently ensuring the timely placement of qualified candidates across diverse roles.
- Administer and manage all necessary background checks and drug screenings to ensure compliance and candidate suitability.
- Elevate talent retention and performance through personalized coaching and development programs delivered across phone, virtual, and in-person channels.
- Develop and execute tailored talent marketing strategies to successfully match candidates with optimal career opportunities.
- Provide innovative and creative employment and workforce solutions to meet complex client needs.
- Manage sensitive employee relations matters, including disciplinary actions and terminations, ensuring strict adherence to company policy, and legal compliance.
- Conduct regular safety tours and comprehensive environmental assessments to ensure a safe and compliant work environment.
- Spearhead new business development and market penetration as a brand ambassador, focusing on strategic prospecting and cultivating relationships with new and existing clients.
- Reduced turnover rates by placing candidates in well-suited roles based on skills assessments and cultural fit evaluations.
- Implement innovative sourcing techniques to attract top talent from diverse backgrounds and industries.
- Conduct comprehensive market research to identify industry trends, and develop competitive recruitment strategies.
- Develop and implement strategic recruitment plans to enhance workforce quality.
- Led staffing initiatives to align talent acquisition with organizational goals.
Senior Systems Coordinator
Capital One
06.2006 - 08.2011
- Implemented process improvement ideas.
- Monitor and manage real-time contact center performance for multiple inbound networks.
- Utilize real-time levers to drive inbound network performance (agent lends, agent flex).
- Ensure accurate capture and communication of all requested agent lends.
- Monitor system and platform health using various monitoring tools and reports.
- Coordinated cross-departmental communication to streamline project timelines and enhance collaboration.
- Interpret contact center performance, and identify opportunities using various metrics.
- Detect, confirm, and escalate critical system issues that impact contact center productivity.
- Assess the impact and severity of multi-user incidents.
- Maintain effective and timely communications with IT resources throughout the resolution of IT issues.
- Ensure IT incident impacts are accurately captured and documented.
- Perform periodic agent administration on the outbound dialing platform.
- Perform periodic agent administration on the outbound dialing platform.
- Partner with internal and external resources to effectively drive intra-day performance.
- Communicate technical and key performance data to various lines of business at scheduled intervals.
- Monitor the department mailbox for incoming requests, and disposition them appropriately.
- Subject Matter Expertise—Identify, field, and triage incoming Integrated Mission Control incidents with a high degree of accuracy and focus on detail.
Education
High School Diploma -
Spotsylvania High School
Spotsylvania, VA06.1993
No Degree -
Piedmont Community College
CharlottesvilleSkills
- Proficient in aligning workforce and management goals
- Expertise in heavy volume full-cycle recruiting (sourcing, screening, interviewing, and onboarding)
- Management of candidate and client systems
- Flexibility to handle a fast-paced environment with shifting priorities
- Proven sales performance in a metrics-driven environment
- Analytical problem-solving
- Collaborative teamwork
Timeline
Senior Staffing Manager
Randstad
03.2012 - Current
Senior Systems Coordinator
Capital One
06.2006 - 08.2011
High School Diploma -
Spotsylvania High School
No Degree -
Piedmont Community College
Education and Training
High School Diploma
Spotsylvania High School,
Spotsylvania, VA
High School Diploma
Piedmont Community College ,
Charlottesville
Business Administration