Felesia Gathers
Long Branch,NJ
Summary
Highly motivated manager with over 30 years of healthcare experience across various disciplines. Proven track record of driving results through the development and leadership of high-performance teams. Exceptional communication skills, demonstrated by history of effective collaboration at all levels within organization. Committed to delivering excellence and achieving organizational goals through strategic planning and execution.
Overview
17
17
years of professional experience
Work History
CANCER SERVICES MANAGER
Monmouth Medical Center
08.2020 - Current
- Directly responsible for leading a group of 6-7 non-clinical team members
- Responsible for hiring, orientation/training of new employees, discipline and termination
- Performed bi-annual performance evaluations and created individualized growth strategies
- Managed various positions to guarantee seamless operations of Cancer Services departments and satellite sites, particularly in regard to billing and coding
- Collaborated with the Senior Leadership Team to establish performance objectives and implement them for the workforce.
- Facilitated regular staff meetings, leadership gatherings, and email updates to ensure clear communication of department objectives.
- Performed a range of duties promptly and efficiently.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
ADMINITRATIVE COORDINATOR
Monmouth Medical Center
09.2007 - 07.2020
- Collaborated with team members and leadership to identify and implement effective strategies for enhancing operations
- Developed functional solutions to insurance issues, resulting in cost-savings achieved
- Collaborated with team members to achieve project goals, devise innovative solutions, and adhere to strict deadlines
- Performed comprehensive site evaluations and audits for insurance companies
- Managed all assigned duties, such as monitoring department metrics and providing guidance to junior colleagues
- Through completion of billing audits, discovered monetary discrepancies in sister hospitals which prompted the creation of additional positions
- Attained reputation for consistent attendance, exceptional work ethic, and exceeding job responsibilities
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Recognized by management for providing exceptional customer service.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
Education
Master of Arts in Health Administration -
Ashford University
San Diego, CA02.2020
Bachelor of Science in Psychology -
Drexel University
Philadelphia, PA05.2016
Associate of Applied Science in Human Services -
Brookdale Community College
Lincroft, NJ05.2012
Medical Billing & Coding -
Brookdale Community College
Lincroft, NJ04.2004
Skills
- Able to grasp new concepts quickly and efficiently
- Service Delivery
- Technical knowledge
- Operations Management
- Time Management
- Problem-Solving
- Task Delegation
- Work Planning and Prioritization
- Good communicator
- Able to keep team members on task, on schedule, and on budget
- Organized
- Maintaining morale and workplace harmony
- Infusion Billing and authorizations of any kind
- Able to pay attention to detail
- Microsoft Office
- Can work autonomously
- EPIC experience
- Staff Development
Accomplishments
- Employee of the Month 2015
- Created a Denial Prevention Workflow 1/2019
- Certificate of Appreciation for Mentorship-Project Search 2021
- Barnabas Health In-Service CPT & ICD 10 Coding Update Certification 3/2014
Activities
Honorable Discharge from the US Army 6/2001
Timeline
CANCER SERVICES MANAGER
Monmouth Medical Center
08.2020 - Current
ADMINITRATIVE COORDINATOR
Monmouth Medical Center
09.2007 - 07.2020
Master of Arts in Health Administration -
Ashford University
Bachelor of Science in Psychology -
Drexel University
Associate of Applied Science in Human Services -
Brookdale Community College
Medical Billing & Coding -
Brookdale Community College
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