Summary
Overview
Work History
Education
Skills
Timeline
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Feletia Shinstine

Palm Coast,FL

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

23
23
years of professional experience

Work History

Claims File Owner/Class Trainer

Progressive
12.2020 - 07.2024
  • Analyze and investigate complicated insurance claims to help prevent fraud
  • Perform detailed site inspections
  • Uphold relationships and communication with insurance departments and clients
  • Organize and present claim review plans
  • Negotiate settlements
  • Resolve claims in a timely manner
  • Stay up-to-date on local, state and federal law changes in the insurance field.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

HR / Operations Management

Marshalls
01.2017 - 12.2020
  • Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
  • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions, and payroll
  • Recruit and hire qualified employees.
  • Achieved higher customer satisfaction ratings by ensuring timely delivery of products and services.
  • Implemented effective communication strategies within the team, promoting a positive work environment and increased collaboration.

Owner /Restaurant General Manager

NICK & WILLY'S
01.2002 - 02.2016
  • Plan and direct all restaurant operations
  • Maintain high standards of food, service, health and safety, ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

Associates in Business Degree -

Brown Mackie College
Lenexa, KS
05.2015

Skills

  • Recruitment and Selection
  • Employee Onboarding and Offboarding
  • Performance Management
  • Training and Development
  • Employee Relations
  • Conflict Resolution
  • Compensation and Benefits Administration
  • HR Policy Development and Implementation
  • Employment Law and Compliance
  • HRIS (Human Resources Information Systems) Management
  • Organizational Development
  • Succession Planning

Timeline

Claims File Owner/Class Trainer

Progressive
12.2020 - 07.2024

HR / Operations Management

Marshalls
01.2017 - 12.2020

Owner /Restaurant General Manager

NICK & WILLY'S
01.2002 - 02.2016

Associates in Business Degree -

Brown Mackie College

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Feletia Shinstine