Felexia Eanes
Fort Worth,TX
Summary
- Dedicated Customer Care professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relationship-building skills.
- Proficient in using independent decision-making skills and sound judgment to positively impact company success.
- Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Friendly, energetic, and motivated to help children become happy, healthy and well-behaved. Creative caregiver with proven success working with children to improve behavior and self-esteem.
- Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning.
- Successful at collaborating with students, teachers and parents. Strong communication skills and decision-making. Hard worker dedicated to creating positive self-image in children.
- Enthusiastic Teacher's Assistant talented at teaching visual art, music and theater. Engages children with enjoyable activities and hands-on learning. Instills love of creative arts and exploration.
Overview
3
3
years of professional experience
Work History
Customer Care Manager
Alpine Building Maintenance & Supply
01.2022 - 10.2023
- Dedicated Customer Care Manager with a history of meeting company goals.
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relationship-building skills.
- Proficient in using independent decision-making skills and sound judgement to positively impact company success.
- Enhanced customer satisfaction by resolving issues and providing timely solutions.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Host
Pinstripes
09.2021 - 12.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Teacher's Assistant
Center For Transforming Lives
01.2021 - 08.2021
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Maintained safety and security by overseeing students in recess environments.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Education
High School Diploma -
Simmons High School
Hollandale, MS05.2013
Skills
- Report Preparation
- Problem-solving abilities
- Organizational skills
- Time management
- Multitasking capabilities
- Patience and Empathy
- Parent Communication
- Problem Solving
- Classroom Organization
- Storytelling Abilities
- Music and Movement
- Outdoor Activities Planning
- Caring and Understanding
- Emotionally Supportive
Timeline
Customer Care Manager
Alpine Building Maintenance & Supply
01.2022 - 10.2023
Host
Pinstripes
09.2021 - 12.2021
Teacher's Assistant
Center For Transforming Lives
01.2021 - 08.2021
High School Diploma -
Simmons High School
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