Felexia Eanes
Fort Worth
Summary
- Dedicated Customer Care Manager with a history of meeting company goals utilizing consistent and organized practices.
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
- Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies and planning activities. Excellent record keeper and multitasker.
- Goal-oriented and caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support.
- Reliable in maintaining orderly spaces and preparing daily materials. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Care Manager
Alpine Building Maintenance & Supply
01.2022 - 10.2023
- Handles complaints, provided appropriate solutions and alternatives within appropriate timeframes and follows up to achieve resolution.
- Create customer support strategies to increase customer retention.
- Performs cleaning inspections at each customer's facility.
- Performs duties and provides service in accordance with established operating procedures and company policies.
- Monitor metrics and develops insights to improve efficiency and performance.
- Schedule and attend meetings with clients and prospective customers as requested.
- Establish performance and service goals and hold associates accountable for individual performance.
- Build client relationships by responding to inquiries, identifying and assessing customer needs, resolving problems, and following up with potential and existing customers.
- Partner with business leaders to deliver services that support company objectives.
Host
Pinstripes
09.2021 - 12.2021
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Teacher Assistant
Center For Transforming Lives
01.2021 - 08.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided one-on-one and group-based learning support focused on student progress.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in implementation of new learning tools, systems and materials.
- Worked with teacher and administrators to enforce school policies and procedures.
- Supported teacher in preparing individualized learning plans for underperforming students.
- Researched and presented new learning tools and methods for classroom application.
- Provided additional mentoring based on student evaluations.
- Planned, prepared and presented group assignments to encourage collaboration.
- Oversaw classroom operations during teacher and parent meetings.
Education
High School Diploma -
Simmons High School
Hollandale, MS05.2013
Skills
- Inspection Reporting
- Performance Tracking and Evaluations
- Customer Experience Improvement
- Information Updates
- Setting Up Activities
- Maintaining Safe Environment
- Complex Problem-Solving
- Supervising Student Activities
- Classroom Preparation and Maintenance
Timeline
Customer Care Manager
Alpine Building Maintenance & Supply
01.2022 - 10.2023
Host
Pinstripes
09.2021 - 12.2021
Teacher Assistant
Center For Transforming Lives
01.2021 - 08.2021
High School Diploma -
Simmons High School
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