Feliberto Quinonez

Providence,RI

Summary

Bilingual automotive professional with a strong technical foundation in Automotive Technology and over 9 years of experience in fleet operations and customer service. Skilled at bridging the gap between technical issues and customer understanding. Proven ability to diagnose potential mechanical failures, manage strict schedules, and de-escalate client concerns. eager to leverage formal automotive training and interpersonal skills as a Service Advisor.

Overview

years of professional experience

Work History

Class B CDL Truck Driver / Fleet Lead

ADG Logistics

Boston, MA

05.2016 - Current

Client Relations & Issue Resolution: Act as the primary face of the company for key accounts. Manage client inquiries, resolve service complaints professionally, and ensure high customer satisfaction ratings.
Fleet Diagnostics & Maintenance: Perform rigorous daily pre-trip and post-trip inspections on heavy-duty vehicles. Identify mechanical symptoms early and report detailed technical feedback to the maintenance team to prevent breakdowns.
Operational Efficiency: Manage tight daily schedules for delivery operations, prioritizing tasks to ensure on-time service similar to a busy service drive environment.
Team Leadership: Train and mentor new staff on company safety protocols, vehicle handling, and customer interaction standards.
Inventory Management: Oversee the accurate loading and transfer of high-value goods, ensuring inventory accuracy and preventing damage.

Independent Automotive Reseller / Restorer

Self Employed

Providence, RI

09.2015 - Current

Vehicle Diagnostics & Inspection: Perform on-site mechanical inspections & OBD-II diagnostics on prospective vehicle purchases to identify engine, transmission, and electrical issues before buying.
Cost Estimation & Budgeting: Calculate precise repair estimates ( parts + labor time ) to determine potential profit margins - a skill directly transferable to writing service estimates.
Mechanical Repair: Execute hands-on repairs including brake systems, suspension work, alternator/starter replacements, and fluid flushes to restore vehicles to sellable condition.
Sales & Negotiation: Market vehicles to private buyers negotiating final sale prices and handling all title transfer documentation and customer inquiries.

Highway Maintenance Operator I

RI Department Of Transportation

Rhode Island

02.2014 - 05.2016

Client Relations & Issue Resolution: Act as the primary face of the company for key accounts. Manage client inquiries, resolve service complaints professionally, and ensure high customer satisfaction ratings.
Fleet Diagnostics & Maintenance: Perform rigorous daily pre-trip and post-trip inspections on heavy-duty vehicles. Identify mechanical symptoms early and report detailed technical feedback to the maintenance team to prevent breakdowns.
Operational Efficiency: Manage tight daily schedules for delivery operations, prioritizing tasks to ensure on-time service similar to a busy service drive environment.
Team Leadership: Train and mentor new staff on company safety protocols, vehicle handling, and customer interaction standards.
Inventory Management: Oversee the accurate loading and transfer of high-value goods, ensuring inventory accuracy and preventing damage.

Education

Providence Career & Technical Academy

Providence

06.2012

Skills

Automotive Knowledge: Automotive Terminology, Vehicle Diagnostics, Fleet Maintenance, Preventative Maintenance Protocols, Repair Order logic

Customer Service: Client Relations, Conflict Resolution, Service Scheduling, Explaining Technical Issues to Non-Technical Audiences

Operations: Time Management, Workflow Prioritization, Bilingual Communication (English/Spanish), Team Leadership

Languages

English

Native or Bilingual

Spanish