Hi, I’m
Felica Jones
Kansas City,Mo
Summary
Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations. Hardworking and enthusiastic employee trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
years of professional experience
Work History
LGC Hospitality
Banquet Server
01.2021 - Current
Job overview
- Set up banquet tables and chairs up to 500 based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests up to 10 per table.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained flexible work schedule to meet event needs.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
Homegrown Eatery
Line Cook/Prep Cook
07.2022 - 08.2023
Job overview
- Baked cookies and bread, along with all other morning prep
- Cutting and preparing vegetables and meats for full day service
- Stock products and assist customers by making their meals
- Prepped enough food for up to 300 guests per day.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
Amazon
Warehouse Associate
10.2021 - 02.2022
Job overview
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Lifted up to 50 pounds.
Little Caesars
Co Manager
05.2014 - 01.2019
Job overview
- Managed crew anywhere from five to ten employees on one shift
- Ensured staff and customer satisfaction
- Used time management skills to ensure quality of food and excellent store rapport.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Approved regular payroll submissions for up to 30 employees.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Premier Custom Care
12.2017 - 05.2018
Job overview
- Assisting senior citizens in their ADL
- Minor cleaning and cooking duties
- Providing compassion, focusing on client satisfaction
- Organized and detail-oriented with strong work ethic
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed and maintained courteous and effective working relationships
- Managed time efficiently in order to complete all tasks within deadlines
- Took on up to 4 families per week.
NCO
CSR/Sales/Support
03.2016 - 04.2017
Job overview
- Update account information, process orders, take credit card information, assist customers with any company or account questions.
- Increased revenue with strategic upselling of products and services to existing customers
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Selected correct products based on customer needs, product specifications and applicable regulations
- Managed over 50 customer calls per day.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Hi Boy
Cashier
03.2012 - 08.2013
Job overview
- Assisted up to 200 customers in, and drive thru by taking orders and fulfilling customers needs and questions
- Restock products
- Basic cleaning duties which included sweeping, mopping, and cleaning lobby.
- Greeted customers with smile and provided helpful suggestions.
- Delivered food to guest tables with timeliness and efficiency.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Lifted up to 50 pounds at once.
Education
Missouri Career CenterJoplin, MO
GED
05.2011
New Dimensions School of Hair DesignJoplin, MO
No Degree from Hair Design
05.2010
Joplin High SchoolJoplin, MO
N/a from General Studies
2009
Skills
- Kitchen Team Training
- Clear Communication
- Regulatory Compliance
- POS
- Salad Bar Maintenance
- Hospitality Management
- Supply Management
- Guest Interaction
- Hospitality Service Expertise
- Fine Dining Service
- Time Management
- Banquet Coordination
- Kitchen Team Training
- Clear Communication
jrotc in high school
Class leader for three years
Timeline
Line Cook/Prep Cook
Homegrown Eatery
07.2022 - 08.2023
Warehouse Associate
Amazon
10.2021 - 02.2022
Banquet Server
LGC Hospitality
01.2021 - Current
Premier Custom Care
12.2017 - 05.2018
CSR/Sales/Support
NCO
03.2016 - 04.2017
Co Manager
Little Caesars
05.2014 - 01.2019
Cashier
Hi Boy
03.2012 - 08.2013
Missouri Career Center
GED
New Dimensions School of Hair Design
No Degree from Hair Design
Joplin High School
N/a from General Studies
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