Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felice Edwards

Florence,SC

Summary

Detail-oriented professional with a track record of managing client relationships and driving customer satisfaction.

Overview

10
10
years of professional experience

Work History

Client Coordinator Lead

Synergi Partners
04.2023 - Current
  • Cultivated profitable, long-term relationships with key clients through exceptional customer service via phone and email
  • Aligned operations with senior management objectives to ensure efficient service delivery
  • Managed client portfolios and lifecycles through the operations process
  • Initiated regular client engagement and maintained a client portal and CRM application
  • Educated clients on operations processes and delivered products
  • Established strong, trustworthy relationships with clients, enhancing customer loyalty
  • Collaborated with other teams to improve client communications and streamline processes.

WOTC Analyst

Synergi Partners
08.2022 - 04.2023
  • Generated and reviewed reports for pending target groups, ensuring complete documentation
  • Conducted accuracy audits on incoming 8850 forms, maintaining data integrity
  • Collaborated with third-party partners to obtain necessary data requirements
  • Managed bulk file operations for state submission
  • Processed and reviewed WOTC applications for accuracy and completeness.

Pharmacy Technician/Administrative Assistant

Starting Point Of Florence/Crossroads of Florence
05.2014 - 10.2022
  • Safely dispensed medications by collaborating closely with pharmacists and utilizing medication input software
  • Maintained strict client confidentiality and upheld pharmacy safety procedures
  • Demonstrated efficiency and accuracy in pharmacy operational activities
  • Managed medicine orders to meet demands and ensure compliance
  • Provided troubleshooting support based on extensive knowledge base
  • Oversaw financial records, deposit verification, and reporting essential to clinic operations
  • Assisted in report preparation, budgeting, grant applications, and external communications
  • Developed training materials for new employees on company policies and procedures.

Education

Bachelors in Applied Professional Studies - Interdisciplinary Studies/ Business Management

University Of North Carolina
Pembroke, NC

Associate in Business Administration -

Southeastern Community College
Whiteville, NC

MBA - Business Administration And Management

University of North Carolina
Pembroke, NC
08.2025

Skills

  • Administrative Support
  • Written and Verbal Communication
  • Organizational Skills
  • Microsoft Office Suite
  • Data and Order Entry
  • Data Analysis
  • Client Relations
  • Inventory Management
  • Adherence to Procedures
  • Problem-solving

Timeline

Client Coordinator Lead

Synergi Partners
04.2023 - Current

WOTC Analyst

Synergi Partners
08.2022 - 04.2023

Pharmacy Technician/Administrative Assistant

Starting Point Of Florence/Crossroads of Florence
05.2014 - 10.2022

Bachelors in Applied Professional Studies - Interdisciplinary Studies/ Business Management

University Of North Carolina

Associate in Business Administration -

Southeastern Community College

MBA - Business Administration And Management

University of North Carolina
Felice Edwards